---
title: "Prerequisites"
slug: "prerequisite"
status: "update"
updated: 2026-07-17T10:18:18Z
published: 2026-07-17T10:18:18Z
canonical: "help.symphonysummitai.com/prerequisite"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Prerequisites

### Download the Mobile Application

Supported Browser

| **Android** | **iOS** |
| --- | --- |
| Desktop Chrome/Edge | Safari |

> [!NOTE]
> Notes
> 
> - Do not use Incognito or Private mode. It disables caching and local storage and affecting installs.
> - Chrome on iOS does not support PWA installation in the same way as other browsers.
> - HTTPS is required to access the URL and to enable PWA features.

### Access the Mobile App

You can access the mobile application through the following platforms:

- Web (Desktop Browser)
- Android
- iOS

#### Access from Web (Chrome or Edge)

1. Open Google Chrome or Microsoft Edge on your computer.
2. Enter the URL [https://mobile.symphonysummit.com/](https://mobile.symphonysummit.com/) in the browser textbox and click **Enter**. The Mobile App installation page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-2116Y3VM.png) Figure: Mobile App Installation
3. Click **Install** to install the SymphonyAI Mobile App on on your computer.

After installation, an app icon is created on the desktop.

#### Access from Android (Chrome)

1. Open Chrome on your Android device.
2. Type [https://mobile.symphonysummit.com/](https://mobile.symphonysummit.com/) in the Chrome browser.
3. Click **Install** to install the app on your device, or click **Not Now** to open the app without installing it. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Media.jpeg) Figure: Mobile App Install

The application icon will be added to your device home screen.

#### Access from iOS (Safari)

1. Open Safari on your iOS device.
2. Type [https://mobile.symphonysummit.com/](https://mobile.symphonysummit.com/) in the Safari browser. The Mobile App page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-MCD5Y93K.png) Figure: Mobile App
3. Click Install to install the app on your device, or click Not Now to open the app without installing it.

The application icon will appear on your home screen.

### Quick Troubleshooting

**Install option not visible**: Verify that the site is accessed over HTTPS and that you are using the supported browser:

- Android: Chrome
- iOS: Safari

Then refresh the page and try again.

**Application appears outdated**: Close and reopen the app. Clear site data for pwa.symphonysummit.com, then refresh.

**Network or API errors**: Confirm internet connectivity (VPN or Wi-Fi, if required) and verify backend service availability.

### GDPR

If the General Data Protection Regulation (GDPR) feature is enabled (configured by administrators), you must accept the GDPR Consent Form in the web application before signing in to the mobile app. **Configuration**

To enable this requirement, add the following key in the Web.config file:

```plaintext
<add key="GDPR:DisableComplianceMessage" value="true"/>
```

> [!NOTE]
> Note
> 
> You cannot sign in to the mobile app until you accept the GDPR Consent Form in the web application.

After you accept the GDPR Consent Form in the web application, select LOGIN to access the mobile app.