---
title: "Priority"
slug: "priority-6"
updated: 2026-01-13T10:25:33Z
published: 2026-01-13T10:25:33Z
canonical: "help.symphonysummitai.com/priority-6"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Priority

Priority defines the precedence in which a particular Problem Record (PR) should be addressed. You can add and modify the Priority levels for SLA calculation for PRs under a Tenant. You can add or modify the Priority values for a Tenant.

### **Configure Priority**

To configure **Priority**, perform the following steps:

1. Navigate to **Problem** > **Configuration** > **Priority.**
2. Select the required **Department**.
3. Click **Add New** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add_new_icon(1).png?sv=2026-02-06&spr=https&st=2026-10-26T08%3A57%3A50Z&se=2026-10-26T09%3A57%3A50Z&sr=c&sp=r&sig=8UD4DTKOLTpq7CWz9CwZXhzOVisvNqDa0zFNDUcRdCU%3D) icon.
4. Specify the required details on **Priority Details** page. For more information about the fields on the **Field Configuration** page, see [Field Description](/apex/docs/priority-6#field-description). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_PriorityDetails.png?sv=2026-02-06&spr=https&st=2026-10-26T08%3A57%3A50Z&se=2026-10-26T09%3A57%3A50Z&sr=c&sp=r&sig=8UD4DTKOLTpq7CWz9CwZXhzOVisvNqDa0zFNDUcRdCU%3D)

Figure: Priority Details
5. Click **Submit** to configure a new Priority value.

#### Field Description

The following table describes the fields on the **Priority Details** page:

| **Field** | **Description** |
| --- | --- |
| **Details** |
| Priority Name | Type in a name for the Priority. |
| Sort Order | Type in a numeric value, which indicates the sequence number in which the Priority will be displayed in the **Priority** list on the other pages of the application. |
| Default | Select this check box to display this Priority value as the default Priority value on the other pages of the application. |
| Active | Indicates the status of the Priority value. - If selected, the Priority value becomes an available option on the other pages of the application. - If not selected, the Priority value becomes an inactive value. The inactive Priority values are not displayed in the **Priority** list on the other pages of the application. |

### Actions

This section explains all the icons displayed on the right-side panel of the **Priority** page.

#### **Show List**

Click **Show List** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show_list_icon.png?sv=2026-02-06&spr=https&st=2026-10-26T08%3A57%3A50Z&se=2026-10-26T09%3A57%3A50Z&sr=c&sp=r&sig=8UD4DTKOLTpq7CWz9CwZXhzOVisvNqDa0zFNDUcRdCU%3D) to display the **LIST** table showing all the Priority values configured for the selected Department.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_Priority_List.png?sv=2026-02-06&spr=https&st=2026-10-26T08%3A57%3A50Z&se=2026-10-26T09%3A57%3A50Z&sr=c&sp=r&sig=8UD4DTKOLTpq7CWz9CwZXhzOVisvNqDa0zFNDUcRdCU%3D)Figure: Priority List Page

**Priority ID** column in the **LIST** table displays the ID associated with every configuration.

- To edit a Priority value, select the **Priority**. Make appropriate changes and click **Submit.**
- To display the inactive Priority values, click the **Include Inactive** checkbox.