---
title: "Priority Matrix"
slug: "priority-matrix-6"
updated: 2026-01-13T10:28:50Z
published: 2026-01-13T10:28:50Z
canonical: "help.symphonysummitai.com/priority-matrix-6"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Priority Matrix

You can configure the Priority Matrix for the selected combination of Risk, Impact, and Urgency. For the defined Priority Matrix, the Priority value is auto-populated under the **General** tab of a Problem Record (PR).

### **Configure Priority Matrix**

To configure Priority Matrix, perform the following steps:

1. Navigate to **Problem** > **Configuration** > **Priority Matrix.**
2. Select the required **Department**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Priority_Matrix_Dep_P.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A54%3A46Z&se=2026-10-26T10%3A54%3A46Z&sr=c&sp=r&sig=GkAgqw0iRopFIUmWE1Twq6mkn3ecz%2BZmgttmJAVun90%3D)

Figure: Department
3. Click **Add New** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add_new_icon(1).png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A54%3A46Z&se=2026-10-26T10%3A54%3A46Z&sr=c&sp=r&sig=GkAgqw0iRopFIUmWE1Twq6mkn3ecz%2BZmgttmJAVun90%3D) icon.
4. Specify the required details on Priority Matrix details page. For information about the fields on the **Priority Matrix Details** page, see [Field Description](/apex/docs/priority-matrix-6#field-description). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Priority_Matrix_Details_P.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A54%3A46Z&se=2026-10-26T10%3A54%3A46Z&sr=c&sp=r&sig=GkAgqw0iRopFIUmWE1Twq6mkn3ecz%2BZmgttmJAVun90%3D)

Figure: Priority Matrix Details

#### Field Description

The following table describes the fields on the **Priority Matrix Details** page:

| **Field** | **Description** |
| --- | --- |
| **Details** |
| Matrix Type | Select the matrix type by which you want to configure the Priority Matrix: *Impact/Urgency*, *Cost*, *CI Criticality*, and *Source*. Based on this selection, appropriate fields are displayed on this page that you need to configure. |
| Priority | Select the Priority from the list. |
| Active | Indicates the status set for the Priority Matrix. - If selected, the Priority Matrix becomes an available option on the other pages of the application. - If not selected, the Priority Matrix becomes an inactive value. The inactive Priority Matrix values are not displayed in the **Priority** **Matrix** list on the other pages of the application. |

1. Click **Submit.** A new Priority Matrix is configured.

### Actions

This section explains all the icons displayed on the right-side panel of the **Priority Matrix** page.

#### **Filters**

Click **Filters** to specify a particular filter criteria to display the Priority Matrixes. On click the **Filters** icon, the **Filters** pop-up page is displayed. Select a value from the **Matrix** **Type** list and click **Submit**.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_PriorityMatrix_Filters.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A54%3A46Z&se=2026-10-26T10%3A54%3A46Z&sr=c&sp=r&sig=GkAgqw0iRopFIUmWE1Twq6mkn3ecz%2BZmgttmJAVun90%3D)Figure: Filters pop-up page

#### **Show List**

Click **Show List** or ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show_list_icon.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A54%3A46Z&se=2026-10-26T10%3A54%3A46Z&sr=c&sp=r&sig=GkAgqw0iRopFIUmWE1Twq6mkn3ecz%2BZmgttmJAVun90%3D) to display the **LIST** table showing all the **Priority Matrix** values configured for the selected Department.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_Priority_Matrix_List.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A54%3A46Z&se=2026-10-26T10%3A54%3A46Z&sr=c&sp=r&sig=GkAgqw0iRopFIUmWE1Twq6mkn3ecz%2BZmgttmJAVun90%3D)

Figure: Priority Matrix List Page

**Priority Matrix ID** column in the **LIST** table displays the ID associated with every configuration.

- To edit a Priority Matrix value, click the configured **Impact** value. Make appropriate changes and click **SUBMIT**.
- To display the inactive Priority Matrix values, click the **Include Inactive** checkbox.