---
title: "Priority"
slug: "priority"
updated: 2025-12-23T11:53:36Z
published: 2025-12-23T11:58:45Z
canonical: "help.symphonysummitai.com/priority"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Priority

Priority defines the precedence in which a particular **Change Record (CR)** should be addressed. You can add and modify the Priority levels for CRs under a Tenant.

**To configure Priority values, perform the following steps:**

1. Select **Change** > **Configuration** > **Priority**.
2. On the **Priority** page, click **Add New** on the **Actions** panel.
3. Select the **Department** and enter the details under **Details** section. Enter the name in the **Priority Name** text box and specify a numeric value in the **Sort Order** text box.

If you select the **Active** check box, the Priority value becomes an available option in the Priority list on the other pages of the application.
4. Click **Submit**. A new **Priority** value is configured.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Priority.jpg?sv=2026-02-06&spr=https&st=2026-10-26T06%3A26%3A50Z&se=2026-10-26T07%3A26%3A50Z&sr=c&sp=r&sig=lam4opPMvibyz1YI65ChkZz%2FCs%2FSN0kPo4kNGkql6gQ%3D)

Figure: Priority page

#### Actions

This section explains all the icons displayed on the Actions panel of the Priority page.

#### Show List

Click **Show List** to display the list table showing all the **Priority** values configured for the selected **Tenant**.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Priority Show list.jpg?sv=2026-02-06&spr=https&st=2026-10-26T06%3A26%3A50Z&se=2026-10-26T07%3A26%3A50Z&sr=c&sp=r&sig=lam4opPMvibyz1YI65ChkZz%2FCs%2FSN0kPo4kNGkql6gQ%3D)

Figure: Priority List page

**Priority ID** column in the **list** table displays the ID associated with every configuration.

- To edit a Priority value, click the **Priority Name** hyperlink. Make the appropriate changes and click **Submit**.
- To display the inactive Priority values, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the Priority values are displayed under the List table, the **Add New** action is displayed on the Actions panel. Click **Add New** to configure a new Priority value.