---
title: "Problem Dashboard"
slug: "problem-dashboard"
updated: 2026-07-22T11:41:36Z
published: 2026-07-22T11:41:36Z
canonical: "help.symphonysummitai.com/problem-dashboard"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Problem Dashboard

The **Problem Dashboard** provides a centralized view of problem management activities, enabling IT teams to monitor problem trends, analyze root causes, and improve long-term service stability. It supports proactive identification and resolution of recurring incidents by visualizing problem data across key attributes.

#### Included Reports:

[**Problem Records by Status**](/apex/docs/problem-records-by-status)

Shows the current status of problem records (e.g., Open, In Progress, Resolved, Closed).

[**Problem Records by Category**](/apex/docs/problem-records-by-category)

Groups problems based on functional or technical categories to identify recurring areas.

[**Problem Records by Priority**](/apex/docs/problem-records-by-priority)

Displays the distribution of problems by their urgency and impact levels.

[**Problem Records by Classification**](/apex/docs/problem-records-by-classification)

Categorizes problem records by classification types (e.g., Network, Hardware, Software).

[**Problem Records by Problem Type**](/apex/docs/problem-records-by-type)

Segregates problems into types such as Known Error, Root Cause Identified, or Workaround Provided.

[**Problem Records by Analyst**](/apex/docs/problem-records-by-analyst)

Breaks down problems assigned to individual analysts to monitor workload and performance.

[**Problem Records by Workgroup**](/apex/docs/problem-records-by-workgroup)

Groups problems by responsible teams to analyze support group efficiency.

[**Problem Record RCA Report**](/apex/docs/problem-record-rca-report)

Highlights the documented Root Cause Analyses (RCA) to track completed investigations and knowledge gained.