---
title: "Release Notes Apex Aspen Q2 Patch 6"
slug: "release-notes-apex-aspen-q2-patch-6"
status: "update"
updated: 2026-08-28T17:26:09Z
published: 2026-08-28T17:26:09Z
canonical: "help.symphonysummitai.com/release-notes-apex-aspen-q2-patch-6"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Release Notes Apex Aspen Q2 Patch 6

> [!NOTE]
> 🎯 Now Live!
> 
> **Release Date | 28**th **August 2026**

The following section provides fixed issues in Apex Aspen Q2 Patch 6 release.

- [Fixed Issues](/apex/docs/release-notes-apex-aspen-q2-patch-6#fixed-issues)
- [Known Issues](/apex/docs/release-notes-apex-aspen-q2-patch-6#known-issues1)

## Fixed Issues

The following are the fixed issues in this release.

| Issue ID | Issue Description | Resolution |
| --- | --- | --- |
| 191488 | Survey reports were not calculating CSAT points because the rating-table entries for recently submitted surveys contained null values. | Survey feedback once submitted and stored, allows CSAT points to be calculated accurately in the Reports module. |
| 192178/ 192240 | Data was not populated correctly in the mart_im_category_level_records and im_ticket_information tables, resulting in incomplete or inaccurate reporting data. | The mart_im_category_level_records and im_ticket_information tables contain the required data for accurate reporting. |
| 189243 | Images could not be added to the Incident Description field. Images could be added during initial Incident creation, but additional images could not be added to existing Incidents. | Images can be added successfully to the Incident Description field during creation and subsequent Incident updates. |
| 192238 | For all custom reports, Information (**Description**) and **Solution** fields did not display any data. | For all custom reports, Information (**Description**) and **Solution** field displays the data. he **Log Time** filter. |
| 192669 | The **Customer** and **Status** filter values did not load in the **CSM – Monthly Tickets per Customer** report. | The **Customer** and **Status** filter values now load correctly in the **CSM – Monthly Tickets per Customer** report. |

## Known Issues

The following are the known issues in this release.

| Issue ID | Issue Description | Resolution |
| --- | --- | --- |
| 126158 | An inconsistency exists between the `im_ticket_information` and `sr_serviceticket` tables, where emojis and images in Rich Text fields are displayed as `?` in `im_ticket_information`. | N/A |
| 126135 | Private and user communication log updates are not displayed in the `im_ticket_information` table, although the corresponding `internallog` and `userlog` columns are available. | N/A |