---
title: "Release Notes Apex v2.0-Phase 1.1 Patch 2"
slug: "release-notes-apex-v20-phase-11-patch-2"
updated: 2026-01-14T06:30:04Z
published: 2026-01-14T06:30:04Z
canonical: "help.symphonysummitai.com/release-notes-apex-v20-phase-11-patch-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Release Notes Apex v2.0-Phase 1.1 Patch 2

## Improvement

- Updating Customer while Creating new user via mail-to-ticket

| Improvement Name | Description | Benefits |
| --- | --- | --- |
| Updating Customer while Creating new user via mail-to-ticket **User Persona**: Admin | This enhancement will allow admins to directly update or select the appropriate customer while creating the user from a mail-to-ticket. For more information, refer to [Configuring Notification Parser](/apex/docs/configuring-notification-parser). | - **Better customer visibility:** Admins and support agents can easily track tickets by customer without mismatches. - **Reduced errors:** Minimizes risk of misassigning users or losing track of customer-linked tickets. |

## Known Issues

The following section provides details of known issues in Apex v2.0 - Phase 1.1 Patch 2 release:

| Issue ID | Issue Description | Scenario | Workaround |
| --- | --- | --- | --- |
| 91427 | Getting ‘You do not have access to this page’ error after applying the filter. | **Precondition** Create and publish the catalog with "Enable Service Entitlement" enabled. **Steps:** 1. Navigate Request > User > New Service Request. 2. Select the department. 3. Click on the filter icon. 4. Apply the filter and submit. | N/A |
| 91429 | **Issue 1**: Department column displays department code instead of department name. I**ssue 2**: Number of CRs column values are not left-aligned. | **Steps** 1. Navigate to Admin > Basic > User > CR Approver List. 2. Click on the Change History icon. 3. Observe the Department column in the history table. | N/A |
| 91201 | Records do not appear in the Reports for the CMDB and Change Request modules. | **Steps** 1. Log in to the b application as an **Analyst**. 2. Navigate to **Reports** and click on **Change Request / CMDB** widget. | N/A |
| 91392 | The count is mismatching between the Overall Change Record count and the SLA tabs section. | **Precondition** CR should be created with selection the Planned Start Time and Planned End Time. **Steps**: 1. Log in to the application – the Analyst Dashboard will be displayed. 2. Navigate to Change Record tab and verify count of CR. 3. Navigate to the tab and compare the overall count with the counts in the ‘Change Records’ tab for: SLA Breached (count), Breaching in next 12H (count), Breaching in next 24H (count), and Upcoming (count). | N/A |
| 87558 | KM article not displaying on the Recommended Articles screen once after typing in the keyword to display the Recommended Article tile in the Search bar. | **Prerequisites:** - Open the Mobile App (v194(End User Persona)) - Enter the configured Web Service URL and proceed. - Enter the username and password of an end user. **Steps** 1. Scroll down till recommended articles. 2. Click **See All** button. 3. On the Recommended Articles page, in the Search bar, type in the keyword to display the Recommended published Article tile > Verify. | N/A |

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