--- title: "Release Notes Apex v2.0-Phase 1.2" slug: "release-notes-apex-v20-phase-12" updated: 2026-03-25T09:35:27Z published: 2026-03-25T09:35:27Z canonical: "help.symphonysummitai.com/release-notes-apex-v20-phase-12" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Release Notes Apex v2.0-Phase 1.2 Let’s dive into the key highlights, exciting improvements introduced, and a few known issues to keep an eye on. Every update brings something new, with a focus on enhancing the experience! The following section provides key highlights and known issues in Apex 2.0 - Phase 1.2 release. - [Key Highlights](/apex/docs/release-notes-apex-v20-phase-12#key-highlights) - [Merged Releases](/apex/docs/release-notes-apex-v20-phase-12#merged-releases) - [Additional Notes](/apex/docs/release-notes-apex-v20-phase-12#additional-notes) - [Known Issues](/apex/docs/release-notes-apex-v20-phase-12#known-issues) - [Fixed Issues](/apex/docs/release-notes-apex-v20-phase-12#fixed-issues) ## Key Highlights Our team’s been on the move, polishing the UI and adding smarter functionality to power up your daily grind. Curious about What’s New? Dive in and explore the latest highlights - they are too good to miss! [Video](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/RN%20-%20Key%20features_latest.mp4) - [Revamp of ITAM Reports](/apex/docs/release-notes-apex-v20-phase-12#revamp-of-itam-reports) - [A fresh coat of ITAM UI](/apex/docs/release-notes-apex-v20-phase-12#a-fresh-coat-of-itam-ui) - [Smarter Incident Management with enhanced APIs](/apex/docs/release-notes-apex-v20-phase-12#smarter-incident-management-with-enhanced-apis) - [Adaptive Menus, Made Simple](/apex/docs/release-notes-apex-v20-phase-12#adaptive-menus-made-simple) - [Glide Through the UI](/apex/docs/release-notes-apex-v20-phase-12#glide-through-the-ui) #### Revamp of ITAM Reports User Persona: Analyst / End User Enjoy a cleaner, more intuitive Reports UI built for the simplicity and speed. Choose how do you want to see you data - bar graphs, pie charts or anything in between. And the best part? - You can now create your own Reports and Dashboards straight from your Dataset - quick, smart and effortless. ✅ **Perks at a glance** - Cleaner layouts mean quicker insights - Friendly UI makes even long reports easy on the eyes See what’s new in [ITAM Reports](https://help.symphonysummitai.com/apex/docs/report-1). #### **A Fresh Coat of ITAM UI** User Persona: Analyst / End User/ Admin A fresh new look with redesigned icons, and static buttons for an uninterrupted experience across every screen. And the best part? - Smooth flow with long pages with streamlined option selection. ✅ **Perks at a glance** - Redesigned icons, static buttons, and a clean modern look make the interface intuitive, consistent, and easy on the eyes - Consistent screens ensure a smooth workflow, faster task completion, and fewer errors ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-KIH383TO.png) See what’s new in [ITAM Overview](/apex/docs/asset-management-2). #### Smarter Incident Management with enhanced APIs The Create or Update Incident API has been enhanced to support additional structured information through the Diagnostic Details and Vendor Details tabs. These tabs now accept arrays, allowing you to pass multiple parameters for richer and more flexible incident data capture. Additionally, several important fields have been enhanced —improving classification, scheduling, and resource assignment within incident records. ✅ **Perks at a glance** - Removing manual efforts by leveraging APIs for faster and more consistent incident handling. - Smarter, sharper API improvements that speed up resolutions and streamline incident operations. See what’s new in [enhanced APIs](https://help.symphonysummitai.com/apex/docs/create-or-update-an-incident). #### **Adaptive Menus, Made Simple** User Persona: Analyst / End User / Admin Choose ITAM or ITSM, and the workspace instantly adjusts. The menus reshape in real time to match your flow. No extra noise. No hunting around. Just a calmer, clearer interface that meets you where you are. ✅ **Perks at a glance:** - Focus-first navigation that only shows the menus relevant to your selected product type - Less clutter, more clarity for faster decision-making - A smoother workspace that feels natural from the very first click Product Type switches are now fluid, intentional, and easy. | ITSM | ITAM | | --- | --- | | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-ZZZM47E4.png) | ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-LDFRAT7V.png) | See what’s new in [ITAM / ITSM Menu Revamp](/apex/docs/user-dashboard). #### **Glide Through the UI** User Persona: Analyst / Admin / End User Navigation now feels lighter. Instead of clicking to open menus, simply hover to reveal sub-menus. Fewer steps, fewer pauses — just fluid movement across the workspace. ✅ **Perks at a glance:** - Instant access to sub-menus - Reduced clicks and interruptions - A smoother, more continuous navigation rhythm Work should feel this easy! ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-ZIH7IWH7.png) See what’s new to Navigate - [Hover to Discover](/apex/docs/user-dashboard). #### **Unified Search, Right When You Need It** User Persona: Analyst / Admin / End User We’ve added a Search option that works based on the selected Product Type. Just start typing a name, and all matching menus appear in a subtle overlay panel. Pick what you need, and jump directly to that page — no menu drilling required. ✅ **Perks at a glance:** - Search across ITAM or ITSM with product-aware context - Overlay search results for quick visual selection - Faster navigation to target pages with fewer steps Go exactly where you need to be — instantly! ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-NG8A3HCQ.png) Figure: Search Option See what’s new to [Instant Access](/apex/docs/user-dashboard). #### AI-Driven Incident Clustering Experience User Persona: Analyst Experience a visual, interactive way to manage incidents with Copilot’s enhanced Incident Clustering powered by generative AI. Get instant clarity with bubble charts that group related tickets by symptoms, descriptions, priorities, and more—making it easier than ever to spot patterns and act swiftly. The best part? - You can filter, drill down, and even flag critical incidents or trending major issues, all from a single, easy-to-navigate screen. Enable clustering in your settings and unlock smarter, proactive incident management today. ✅ **Perks at a glance**: - Color-coded bubbles spotlight Priority 1 (P1), major, and potential problem incidents - Outer circles show shared symptoms; inner circles reveal ticket-level details - Effortless filtering to focus on what matters most—recurring issues or critical events - Full-screen, print, and multiple image export options for sharing insights - Instant access to details with tooltip pop-ups and direct links to records ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1716542692969(1).png) See what’s new in [Incident Clustering](/apex/docs/incident-clustering). #### Custom Script User Persona: Administrator Elevate your platform customization game with the latest scripting upgrades in Apex v2.0. Now, admins can craft even more dynamic, responsive user interfaces using JavaScript, CSS, and HTML—directly from the intuitive SCRIPTING interface. Whether you're tweaking field behaviors, injecting custom styles, or embedding interactive HTML snippets, these enhancements make it faster and safer to iterate without disrupting live workflows. Toggle into Maintenance mode for safe testing, then publish with confidence. The best part? Built-in Quick Help now surfaces ready-to-use code snippets across all scripting languages, so you spend less time googling and more time innovating. ✅ **Perks at a glance**: - Searchable, categorized code examples for JS, CSS, and HTML—grab snippets for events, styling, or dynamic inputs on the fly. - Preview, edit, and delete snippets with enhanced list controls; dynamic IDs prevent conflicts and auto-generate for seamless integration. - Embed #tags# like #url# for runtime prompts, keeping sensitive data secure while enabling flexible, API-driven customizations. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/scripting sreen(1).png) See what’s new in [Custom Script](/apex/docs/apex2-scripting). ## Merged Releases Code changes from the following releases are incorporated to Apex 2.0 - Phase 1.2 release: - Elbrus SP3 HF11 B038 Patch 7 - Apex Phase 1.1 - Patch 2 ## Additional Notes Quick hits before you move on! > [!NOTE] > Note > > **GI Database** The GI database will be released along with version 1.2 and can be used for POC or demo purposes. This GI database can also be repurposed for any pre-production instances (all test users and test data will be cleaned up accordingly). > > > > **License** > > Raise a new license request for any upgrade or new instance setup for Apex 2.0 version 1.2 and above. > > > > **Database Merge** Starting from Apex 2.0 v1.2, Service Automation v8.1 will no longer use a separate database. Service Automation database objects have been merged into the Apex 2.0 database, resulting in a unified database structure. > > Service Automation v8.1 cannot be upgraded to any existing Summit version. > > To upgrade to Service Automation v8.1, you must have installed Apex 2.0 version 1.2 or higher. ## Known Issues The following section provides details of known issues in Apex v2.0 - Phase 1.2 release: | Issue ID | Issue Description | Scenario | Workaround | | --- | --- | --- | --- | | 85882 | In this scenario, the incident cannot be logged as the fields under Incident Details are not displayed. | **Prerequisites:** 1. The **Log Incident** page must not be configured on the web. Open the Mobile App. 2. Enter the configured Web Service URL and proceed. 3. Enter the username and password of an End User. **Steps:** 1. Log an incident using any of the following options: a. Log Incident Widget b. The + icon c c. Navigation Drawer d. Incident Rule from the Search bar e. Assets Tile | N/A | | 86114 | In *My Service Request > Approve Service Request*, the **Refer Back Level** and **Forward To** fields are not highlighted in red. | **Steps:** 1. Navigate to **Approve Service Request** page. Select the record. 2. Click on the Eclipse icon. 3. Click **Refer Back Forward**. Click **Refer Back or Forward** button. 4. Verify the **Refer Back Level** or **Forward To** field. | N/A | | 87140 | The asterisk symbol is not red throughout the application. | **Prerequisites:** 1. Open the Mobile App (V5.12.3) as End User and Analyst Persona. 2. Enter the configured Web Service URL and proceed. 3. Enter the username and password of an End User. **Steps:** 1. Navigate to **Service Request List** page. Select the any record. 1. Verify the asterisk symbol for mandatory fields. | N/A | | 87351 | Open status is displayed in Upper Case. | **Prerequisites:** 1. Open the Mobile App (V5.12.3) as End User and Analyst Persona. 2. Enter the configured Web Service URL and proceed. 3. Enter the username and password of an End User. **Steps:** 1. Navigate to **Service Request List** page. 2. Click Filter icon. 3. Select the Status. 4. Verify the open status. | N/A | | 87495 | End Users are not receiving the OTP required for re-authentication when logging a Service Request. | **Prerequisites:** 1. Open the Mobile App (V5.12.3) as End User and Analyst Persona. 2. Enter the configured Web Service URL and proceed. 3. Enter the username and password of an End User. **Steps:** 1. Navigate to **New Service Request List** page. 2. Select the **Category** > **Catalog**. 3. Enter all the fields, click **Submit**. | N/A | | 87800 | On the **Asset Reusability > Filters,** alignment issue is there in the **Approval** tab. | **Prerequisites:** 1. Login to the application as an Admin. 2. Fixed Assets must be present in the **Asset Inventory** with status **Allocated**. **Steps:** 1. Navigate to **Asset Module** > **User** > **Manage Assets** > **Asset Reusability**. The **Asset Reusability** page is displayed. 2. Select tenant from **Tenant** dropdown. 3. Click Filters in **Approval** and **Requests** tabs. | N/A | | 89462 | While using the MobileApp for specific scenarios, **Incident** fields are not displayed in the **Log New Incident** page. | **Prerequisites:** 1. The **Log Incident** page should **not be configured** on the web. 2. Open the **Mobile App** (End User & Analyst Persona) – **Version 5.12.5**. 3. Enter the configured **Web Service URL** and proceed. 4. Log in using valid **end user credentials**. **Steps:** 1. Click **New Incident.** 2. Select a **Tenant.** | N/A | | 91883 | **Product Price** list page is consuming more time to load. | **Steps:** 1. Log in to the application as an Admin. 2. Click **Asset Module > User > Configuration > Other > Product** price. 3. Click Filter icon and select the Tenant. 4. Verify the Product Price list page. | N/A | | 92886 | **Search Value** and **Store field controller** has an alignment issue In the **Asset Physical Verification** details page. | **Steps**: 1. Log in to the application. 2. Click **Asset > Configurations > Others > Asset physical verification** list page. 3. Select the Department values. 4. Click **Add New**. 5. Click on the **'Store' & 'Search Value'** field drop down controller as the alignment issue | | | 93915 | **Fixed Asset** details pop-up page has alignment issue in the **Unmapped Software Details** tab. | **Prerequisites**: 1. Log in to the application as an Admin. 2. Fixed assets Category should be created, and Assets should be present in the Asset Inventory with status as In-Store, Allocated, and Inactive. Steps: 1. Log in to the application. 2. Navigate to **Asset Module --> User -->Manage Assets -->Asset Inventory**. 3. Select the 'Fixed' Asset type in the '**INVENTORY**' page. 4. Select tenant from Department dropdown. 5. Click on **Allocated asset hyperlink** for any Category. 6. Verify the fixed list page displayed. 7. Click on the **Asset ID** hyperlink. 8. Search for Asset ID -143. 9. Navigate to asset details pop-up and select the **'Asset information** 'in the vertical scroll bar and **'Un mapped Software Details '** in the Horizontal tab. | N/A | | 95063 | The **Installer Status** is not moved to Completed. Hence, **Forward** hyperlink is not displayed in the Previous Request Details popup. | **Steps**: 1. Login to the **application.** 2. Click **Admin >Advanced > Automation >Asset Installer request**. 3. Verify the Installer Status is not moved to Completed. 4. Select any record from the list - click on **Previous Request** from action panel. 5. In the **Previous Request Details Popup list -> Verify Forward** from any record. | N/A | | 95180 | The **Category Name** does not appear on the **Asset Details** page in **My Assets**. | **Prerequisite**: **Allocate** asset to a user having My asset access. **Steps**: 1. Open the **Mobile App** and login as an **End User** having allocated assets. 2. Enter the username and password of an end user. 3. Navigate to **My Assets** and click **Asset**. 4. Verify the category details. | N/A | | 95235 | The Asset count does not match the number of records displayed on the **My Assets** page. | **Prerequisite**: Allocate asset to a user having **My Asset Access**. **Steps**: 1. Open the **Mobile App** and login as an end user having allocated assets. 2. Enter the username and password of an end user. 3. Navigate to **My Assets** and verify the **Category Details**. | N/A | | 95263 | The **Priority Value** does not display fully for the **Incident** module in the **Self-Service Portal**. | **Steps**: 1. Open the **Mobile App** and login as an **End User**. 2. Enter the username and password of an End User. 3. In the **Self-Service Portal**, verify the **Incident** cards (Resolved Incidents, and Open incidents). 4. The **Priority** value does not display completely for the Incident module in the **Self-Service Portal**. | N/A | | 95270 | The **Approve Change Records** widget is not available on the **Self-Service Portal** page. | **Prerequisite**: Change Records should be in the ‘**To Be Approved**’ status. **Steps**: 1. Open the **Mobile App** and login as an **End User**. 2. Enter the username and password of an **End User**. 3. In the **Self-Service Portal**, verify '**Approve Change Records**' widget is present or not. | N/A | | 95272 | The **Approve Change Record details** widget is not available on the **Self-Service Portal** page. | **Prerequisite**: Change Records should be in the ‘**To Be Approved**’ status. **Steps**: 1. Open the **Mobile App** and login as an **End User**. 2. Enter the username and password of an **End User**. 3. In the **Self-Service Portal**, verify '**Approve Change Records**' widget is present or not. | N/A | | 95281 | Users are not able to search for the asset in the search bar using the Asset ID in My Assets. | **Prerequisites**: 1. Allocate the asset to a user having **My Asset** access. 2. Open the Mobile App and login as end user having allocated assets. 3. Enter the username and password of an end user. **Steps**: 1. Navigate to **My Assets**. 2. Click on the Search bar and enter the required **Asset ID**. 3. Verify the issue. | N/A | | 95342 | Column Headers are not visible in the Asset Usage Type Excel Export. | **Prerequisite**: Allocate the asset to a user with My Asset access. **Steps**: 1. Log in to the application. 2. Navigate to **Asset** > **Configuration** > **Asset Usage Type**. 3. Click **Export to Excel** or **Export All** icon. | N/A | | 95422 | In the Filter popup, the Close icon is displayed twice. > [!NOTE] > Note > > Same issue is observed in My Incidents page Filters and Approver Service Request page Filters also. | **Steps**: 1. Navigate to **My Service Request**. 2. Click on the Filter icon. 3. Verify the Close icon. | N/A | | 95438 | After login, Analyst Dashboard becomes unresponsive and remains blank for over 30 seconds. Chrome DevTools > **Elements tab**: DOM is completely empty (no HTML rendered). **Network tab**: Multiple requests are in pending/stalled state for a long time. **Console tab**: No specific client-side error, but UI is stuck in loading state. | **Steps**: 1. Launch the URL using browser or during **xk6-browser execution**. 2. Enter credentials and click **Login**. 3. Wait for Analyst Dashboard to load. 4. Open **Chrome DevTools (F12)** > Inspect **Elements**, **Console**, and **Network tabs**. | N/A | | 95451 | Data not displaying in the approve problem record tile view. Pagination is not aligned correctly. | **Steps**: 1. Login to application by entering above valid credentials. 2. Navigate to **Problem** > **Approve Problem Record** list. 3. Verify the data. 4. Verify pagination. | N/A | #### Reconfigure Themes and Associated Scripts for Migrating to Apex v1.x When migrating from **Elbrus** or **Apex 2.0 v1.2** to **Apex 2.0 v1.x (where 1.x refers to: *Apex 2.0 v1.2, 1.3, 1.4 or future 1.x releases*)**, the following updates are required: - **Theme reconfiguration is mandatory.** All existing themes must be recreated or reconfigured to align with the updated platform requirements. - **Application‑level scripts tied to themes also require reconfiguration.** Any script previously associated with a theme must be reviewed and updated to ensure compatibility after the migration. - **Engineering teams responsible for theme setup should perform a full review.** Engineers must verify that all scripts connected to theme behavior are revalidated, updated, and reapplied as needed. - **Existing script details can be recovered from the database.** Script metadata stored in the system database can be retrieved and reused when configuring newly created themes, ensuring continuity and reducing manual rework. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Themes reconfigure.png) Figure: Themes and App Scripts Reconfiguration Needed to Migrate to Apex 2.0 v1.x ## Fixed Issues There are no fixed issues for this release.