---
title: "Resigned Approver List"
slug: "resigned-approver-list"
updated: 2026-03-03T09:43:35Z
published: 2026-03-03T09:43:35Z
canonical: "help.symphonysummitai.com/resigned-approver-list"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resigned Approver List

If a user resigns/leaves the organization, it is required to re-assign his/her work (Service Requests, Service Catalogs, and Change Records) to another user. Using the Resigned Approver feature, a new Approver can be assigned to another Approver. This helps in re-organizing the work and finish the pending tasks on time.

To re-assign a resigned user's work to another user, perform the following steps:

1. Navigate to **Admin** from the Workspace > **Users** > **General** > **Resigned Approver List**.
2. On the **Resigned Approver List** page, a list of resigned (Inactive) users in the application is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-AEKOHGZN.png) Figure: RESIGNED APPROVER LIST page

#### Assign Service Request and Service Catalogs to New Approver

**To assign Service Requests and Service Catalogs to New Approver, perform the following steps:**

- 
  1. Select a **User ID** on the **RESIGNED APPROVER LIST** page. The **PENDING APPROVAL RECORDS FOR USER ID - X** page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-MM85KH0F.png) Figure: PENDING FOR APPROVAL RECORDS page
  2. For Service Request, in the **PENDING FOR APPROVAL SERVICE REQUESTS** section, type in the approver name or search the approver to whom you want to assign the Service Request. Select respective check box of the **SR ID**(s), which you want to assign to the approver.
  3. For Service Catalog, in the **SERVICE CATALOGS WITH RESIGNED APPROVERS** section, type in the approver name or search the approver to whom you want to assign the Service Request. Select respective check box of the **Catalog ID**(s), which you want to assign to the approver.
  4. Click **SUBMIT**. The Service Request/ Service catalog is assigned to a new Approver.

**ACTIONS**

This section explains all the icons on the **ACTIONS** panel of the **PENDING APPROVAL RECORDS FOR USER ID - X** page.

**SHOW LIST**

Click **SHOW LIST** to view the **RESIGNED APPROVER LIST**.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-PCTSHGRH.png) Figure: RESIGNED APPROVER LIST page

Assign Change Records to New Approver

**To assign Change Record to New Approver**

- 
  1. Select a **User ID** on the **RESIGNED APPROVER LIST** page. The **PENDING APPROVAL RECORDS FOR USER ID - X** page is displayed. Select **CHANGE MANAGEMENT** tab. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-JKW64E3U.png) Figure: CHANGE MANAGEMENT tab
  2. Select the respective check box of the **CR ID**(s) in the Change Management **List** section.
  3. In the **New Approver Name** search box, type in or search the user name to whom you want to assign Change Record.
  4. Click **SUBMIT**. The **CR ID (s)** is assigned to New Approver.

#### Assign Asset Record to New Approver

- 
  1. Select a User ID on the RESIGNED APPROVER LIST page. The PENDING APPROVAL RECORDS FOR USER ID - X page is displayed. Click **Asset Management** tab. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-B3FPWJ14.png) Figure: ASSET MANAGEMENT tab
  2. Select the respective check box of the **Asset ID**(s) in the Asset Management **List** section.
  3. In the **New Approver Name** search box, type in or search the username to whom you want to assign Asset Record.
  4. Click **SUBMIT**. The **Asset ID (s)** is assigned to New Approver.

**Note:** When new approvers are remapped to pending Asset ID(s) on the Resigned Approver List page then they get an e-mail notification about the number Asset records assigned for approval.

- 
  1. Example: Consider William resigned the organization, and all his pending Asset records are remapped to Ryan. Then, Ryan gets an E-mail notification about the pending Asset approvals. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/resigned-approver-list-image-314z7xv9.png)
  2. The change in approver is recorded in the **Audit Trail** of the Asset record. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/resigned-approver-list-image-8ul9w7fm.png)
  3. By clicking the approval icon on the Quick Action bar, the approver can view the all the newly remapped asset records that requires approval.

**Field Description**

The following table describes the fields on the **RESIGNED APPROVER LIST** page:

| **Field** | **Description** |
| --- | --- |
| **DETAILS** |
| User ID | Displays a unique identification number of the user. |
| Emp ID | Displays the employee identification number of the user. |
| Approver Name | Displays the user name of the Resigned Approver. |
| Mobile No. | Displays the Mobile Number of the Resigned Approver. |
| E-mail ID | Displays the E-mail ID of the Resigned Approver. |