---
title: "Resolution Code"
slug: "resolution-code-5"
updated: 2026-01-13T10:09:38Z
published: 2026-01-13T10:09:38Z
canonical: "help.symphonysummitai.com/resolution-code-5"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Resolution Code

The Resolution Code is the status code used by the Analysts while resolving an Problem Record. The Resolution Codes defined by Administrator are available to the Analysts while resolving Problem Records.

For example, Temporary Solution Provided, Successful, Not Successful, and so on. You can add or modify the Resolution Codes for a Department.

> [!NOTE]
> Note
> 
> By default, the Resolution Code is disabled. If required, the Administrator can enable the **Resolution Code** on the Problem Management **Department** configuration page, see Configuring Problem Management Module.

### **Configure Resolution Code**

To configure Resolution Code, perform the following steps:

1. Navigate to **Problem** > **Configuration** > **Resolution Code**.
2. Select the required **Department**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_Resolution_Code_Department.png)

Figure: Department
3. Click **Add New** on the right-side panel o**f Resolution Code List** page.
4. Specify the required details on n the **Resolution Code Details** page. For more information about the fields on the **Resolution Code Details** page, see the [**Field Description**](/apex/docs/resolution-code-5#field-description). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_Resolution_Code_Details_Page.png)

Figure: Resolution Code Details page
5. Click **Submit.** The new Resolution Code is saved.

#### Field Description

The following table describes the fields on the **Resolution Code Details** page:

| **Field** | **Description** |
| --- | --- |
| **Details** |
| Resolution Code | Type in the name for the new Resolution Code. |
| Sort Order | Specify the sort order number. The Resolution Code appears in the Resolution Code selection drop-down in the same order on the other pages of the application. |
| Default | If the **Default** check box is selected, the configured Resolution code becomes the default Resolution Code. |
| Active | If the **Active** check box is selected, the Resolution Code becomes an available option on the other pages of the application. |

### Actions

This section explains all the icons displayed on the right-side panel of the **Resolution Code Details** page.

#### **Show List**

Click **Show List** to display the **LIST** table showing all the Resolution Codes configured for the selected Department.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_ResolutionCode_List.png)

Figure: Resolution Code List page

**Resolution Code ID** column in the **LIST** table displays the ID associated with every configuration.

- To edit a Resolution Code, click the **Resolution Code**. Make appropriate changes and click **Submit**.
- To display the inactive Resolution Codes, click the **Include Inactive** checkbox.