---
title: "Retrieve Caller Service Request"
slug: "retrieve-caller-service-request"
updated: 2026-08-21T07:12:30Z
published: 2026-08-21T07:12:30Z
canonical: "help.symphonysummitai.com/retrieve-caller-service-request"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Retrieve Caller Service Request

You can retrieve the Service Request of a specific caller using the following API Request.

| **Service Name** | **HTTP Method** |
| --- | --- |
| SR_GetSRList | POST |

#### **Sample Request**

```json
{

  "ServiceName": "SR_GetCallerServiceRequest",

  "objCommonParameters": {

    "_ProxyDetails": {

      "AuthType": "APIKEY",

      "APIKey": "z+gpzIq8jAwDSv1W1yrbxONlzr4lnbei7rGNGKiCkPs=",

   "ProxyID": 0,

      "ReturnType": "JSON",

      "OrgI D": 1

    },

    "CallerMobileNo": "",

    "CallerID": "5",

    "TopServiceRequest": 1

  }

}
```

#### **Request Parameters**

| **Parameter Name** | **Type** | **Description** | **Mandatory** |
| --- | --- | --- | --- |
| CallerMobileNo | STRING | Mobile number of the Caller. You need to specify either **CallerMobileNo** or **CallerID** value as a mandatory field. | TRUE |
| CallerID | STRING | Unique Identification number of the Caller. | TRUE |
| TopServiceRequest | STRING | Number of top SRs to be displayed. | TRUE |

#### **Sample Response**

```json
{

    "Errors": "",

    "Message": null,

    "Output": "",

    "TokenID": "F4CCCF8B08A76D2254DF7981098526F65FDA0B2209EDCEE2B9A0102185D6252D64340D48177FC86CAF

484D91C15D8783995DBF9F9A5ABDDBF037EF0941996376952EB94D221AF4A4AA7A97A0E307F77BD2F302F73BFBE4EA402E

92C522A3841FC902CC6C83AE384037EB81436747625D109D88D74E8554D5457B78EC1AE4DF51CEF00A5C8D2C4B868A0127

62C1085A7D7751E820314A6A26669D77EE1B744DCCB7470F92",

    "OrgID": 0,

    "OutputObject": {

        "SRDetails": {

            "MySRDetails ": [

                {

                    "Ticket_ID": 2776,

                    "Ticket_No": "SR2843",

                    "Reg_Time": "2020-09-01 19:01:58",

                    "Status": "New",

                    "Description": "New Service Request raised for -General Request

									\\Outlook Installation and Configuration",

                    "wg_Name": "IT",

                    "CategoryName": "General Request",

                    "CatalogName": "Outlook Installation and Configuration"

                }

            ]

        }

    },

    "OutputID": 0,

    "Input": null

}
```