---
title: "Retrieve SR Approvals"
slug: "retrieve-sr-approvals"
updated: 2026-08-21T07:12:30Z
published: 2026-08-21T07:12:30Z
canonical: "help.symphonysummitai.com/retrieve-sr-approvals"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Retrieve SR Approvals

You can retrieve the approvals of an SR using the following API Request with details such as Requestor ID, Requestor Location ID, Catalog ID, and so on.

| **Service Name** | **HTTP Method** |
| --- | --- |
| SR_GetApprovals | POST |

#### **Sample Request**

```json
{

    "ServiceName": "SR_GetApprovals",

    "objCommonParameters": {

        "_ProxyDetails": {

            "AuthType": "APIKEY",

            "APIKey": "XXXXXXXXXXXXXXXX",

            "ProxyID": 0,

            "ReturnType": "JSON",

            "OrgID": 1

        },

        " ServiceRequestJSON": {

            "ServiceRequestJson": "{\"RequestorID\":\"11\",\"RequestorLocationID\":\"1861\",\"TicketDetailList\":[],\"CatalogID\":1009,\"PageName\":\"LOG_SR\",\" WorkgroupID\":1,\"ServiceTicketID\":\"0\"}"

        }

    }

}
```

#### **Request Parameters**

| **Parameter Name** | **Type** | **Description** | **Mandatory** |
| --- | --- | --- | --- |
| RequestorID | INTEGER | Unique Identification number of the Requester. | TRUE |
| RequestorLocationID | INTEGER | Location ID of the Requester. | FALSE |
| TicketDetailList | INTEGER | Details of the Ticket List. | FALSE |
| CatalogID | INTEGER | Unique Identification number of the Service Catalog. | TRUE |
| PageName | INTEGER | Name of the page. The values are constant and as follows: - TicketDetail if the Requester is an Executive. - LogTicket if the Requester is a Caller. | FALSE |
| WorkgroupID | INTEGER | Unique Identification number of the Work Group. | FALSE |
| ServiceTicketID | STRING | Unique Identification number of the Service Request. | TRUE |

#### **Sample Response**

```json
{

    "Errors": "",

    "Message": null,

    "Output": "",

    "TokenID": "",

    "OrgID": 0,

    "OutputObject": {

        "CatalogID": 1009,

        "Instance": "IT Tec",

        "Activities": [

            {

                "ApproverType": null,

                "ApproverTypeID": "EndUser",

                "ApproverID": "1174",

                "AutoApprovalDurationDays": null,

                "AutoApprovalDurationHours": null,

                "AutoApprovalD uration": 0,

                "SelectIndividual": null,

                "UserGroupID": null,

                "WorkgroupID": null,

                "EmailNotificati on": true,

                "EnableRefBackToRequestor": true,

                "EnableRefBackToPrevApprovers": true,

                "AutoA pprovalType": "approve",

                "CustomGroupID": null,

                "ApproverRole": "EndUser",

                "ApproverUse rName": "",

                "ApproverUserID": "",

                "Group_EnableApproverSelection": "False",

                "GroupApprove rJSON": "",

                "HeadOfAttributeName": "",

                "ApproverProfileImageName": "",

                "HasCompleteAppr ovalFlow": true,

                "NotificationIDs": null,

                "ApprovalStatus": null,

                "ApprovalDate": null,

                "Approva lRemarks": null,

                "ReferredBackLevel": 0,

                "ReferredBackDate": null,

                "IsApproved": null,

                "IsCurre ntApprover": false,

                "IsNewlyAddedApproval": false,

                "ApprovalForwarded": false,

                "ForwardTo AllApprover": "",

                "IsForwardToApproved": false,

                "ForwardToApprovalDate": null,

                "ForwardT oApprovalRemarks": null,

                "ForwardedToApproverUserName": null,

                "ForwardedToApprover ProfileImageName": null,

                "Status": "",

                "AutoApprove": false,

                "ForwardStatus": "",

                "IsReferredBac k": null,

                "ReferredBackBy": null,

                "ApprovalLevel": "1",

                "EnableSendMailForApprover": null,

                "RI D": 2085,

                "WorkflowID": 1226,

                "SourceID": null,

                "TargetID": null,

                "ExecutionOrder": null,

                "Positio nX": null,

                "PositionY": null,

                "ActionKey": null,

                "HasCondition": null,

                "Title": "RM",

                "UniqueID":nu ll,

                "ActivityType": "TASK",

                "ActivityTypeID": 3,

                "Condition": null,

                "ConditionJSON": null,

                "MailT oWGOwner": null,

                "MailToWG": null,

                "MailToAssignedTo": null,

                "MailToCaller": null,

                "ToList": null,

                "CCList": null,

                "MailSubject": null,

                "MailBody": null,

                "NotificationType": "email",

                "Notificati on_AdditionalUser": null,

                "ActivityID": 3,

                "ActivityRID": null,

                "UserName": "peter.paul"

            }

        ],

        "Connections": null,

        "RequestorID": null,

        "RequestorLocationID": null,

        " WorkgroupID": null,

        "TicketDetailList": null,

        "PageName": null,

        "SC_AdditionalInfo": {

            "FirstLe velNotificationIDs": "",

            "WorkflowID": 1226

        },

        "ServiceTicketID": 0,

        "LastActivityID": null,

        "IsCart ": null,

        "CartID": null,

        "RID": 1226,

        "VersionNumber": "V9",

        "Active": null,

        "CreatedBy": null,

        "Inclu deInactive": null

    }

}
```