---
title: "Retrieving Service Request List"
slug: "retrieving-service-request-list"
updated: 2026-08-21T07:12:30Z
published: 2026-08-21T07:12:30Z
canonical: "help.symphonysummitai.com/retrieving-service-request-list"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Retrieving Service Request List

You can retrieve the Service Request list using the following API Request with details such as Instance, Start Date, and End Date.

| **Service Name** | **HTTP Method** |
| --- | --- |
| SR_GetSRList | POST |

**Sample Request**

```json
{

  "ServiceName": "SR_GetSRList",

  "objCommonParameters": {

    "_ProxyDetails": {

      "AuthType": "APIKey",

      "APIKey": "XXXXXXXXXXXXXXXXXXX",

      "ProxyID": 0,

      "ReturnType": "json",

      "OrgID": 1,

      "TokenID": ""

    },

    "Instance": "Info",

    "SrTicket_No": "",

    "SrFromDate": "",

    "SrToDate": "",

    "srStatus": "",

    "IsGetAllRequest":true

  }

}
```

#### **Request Parameters**

| **Parameter Name** | **Type** | **Description** | **Mandatory** |
| --- | --- | --- | --- |
| Instance | STRING | Name of the Instance. For Example: Info | TRUE |
| SrTicket_No | STRING | Unique Identification number of the Service Request. | FALSE |
| SrFromDate | STRING | You can select the date range to get the list of SRs. Specify the From Date of the SRs that you want to get displayed. The format of From Date is YYYY-MM-DD. The From Date starts from 00:00:00 hrs of the selected date. | FALSE |
| SrToDate | STRING | You can select the date range to get the list of SRs. Specify the To Date of the SRs that you want to get displayed. The format of From Date is YYYY-MM-DD. The To Date ends on 11:59:59 hrs of the selected date. | FALSE |
| srStatus | STRING | Status of the SRs that should be displayed. | FALSE |
| IsGetAllRequest | BOOLEAN | View all SRs. - If the **IsGetAllRequest** value is false, either **SrTicket_No** or **SR Date** (**SrFromDate** and **SrToDate**) or **srStatus** is mandatory field along with the **Instance**. - If the **IsGetAllRequest** value is true, the **SR Date** (**SrFromDate** and **SrToDate**) is mandatory along with the **Instance** | TRUE |

#### **Sample Response**

```json
{

    "Errors": "",

    "Message": "",

    "Output": "",

    "TokenID": "585E59B9CAFC232DF669D49A11D95B6858DCB35FC05F2AF1B1BAA8C130A86854E0E9B621CAA1F287FB4087CF08A6C8650297BF273E3EDA1607935ED466105535C3422F87E0EC1B776C2D84EE8D0A2EA2048F8CBDCCF246145CEBDD8E8278B838FA9B6AE2EF9D8D48D72403A3E39F39955B5E61A48B34BA6F2A49934EDB842838842DC949B44795957F76679E1000AC0502104976210884D3E1D2D3926C7ED30BA3C0304D",

    "OrgID": 0,

    "OutputObject": [

        {

            "Org_Id": 1,

            "Ticket_ID": 942,

            "Ticket_No": "SR959",

            "Reg_Time": "2022-09-23 04:58:52",

            "Final_Approval_Time": "2022-09-23 05:04:21",

            "Status": "New",

            "Medium": "Web",

            "LoggedBy": 33,

            "LoggedBy_EmailID": harshitha.bk@symphonysummit.com,

            "ClassificationID": null,

            "Classification": "",

            "CatalogID": 1145,

            "Category": "",

            "CategoryID": 3,

            "Subject": "New Service Request raised for - Basic Category\\Line Manager catalog -",

            "Pending_Code": null,

            "PendingReason": null,

            "Severity": 6,

            "TicketNumber": "959",

            "Severity_Name": "Priority1",

            "Severity_Display": "P1",

            "PriorityName": "P1",

            "Criticality": null,

            "Criticality_Name": null,

            "Impact": null,

            "SLA": 21,

            "SLA_Name": "9/6",

            "Assigned_Workgroup": 15,

            "WG_Name": "SR Group",

            "Assigned_Engineer": null,

            "Assigned_Engineer_Name": null,

            "Assigned_Engineer_Email": null,

            "Assigned_Engineer_EmpID": null,

            "Response_Deadline": "2022-09-23 05:07:00",

            "Response_Time": null,

            "Response_SLA_Met": null,

            "Response_SLA_Reason": null,

            "Resolution_Deadline": "2022-09-23 05:08:00",

            "Resolution_Time": null,

            "Resolution_SLA_Met": null,

            "Resolution_SLA_Reason": null,

            "Closure_Code": null,

            "ClCode_Name": null,

            "Repeat_Ticket": false,

            "Reopen_Ticket": false,

            "attachments": false,

            "Information": "This is just for testing - please ignore",

            "Solution": null,

            "Userlog": null,

            "Internallog": null,

            "Caller": 33,

            "Caller_Name": "Hitha",

            "Caller_EmailID": hitha@symphonysummit.com,

            "Sup_Function": "SR",

            "Sup_Function_Name": "SR Tenant",

            "KB": null,

            "ParentTicketID": null,

            "Updated_Time1": "2022-09-23 05:04:22",

            "Updated_Time": "2022-09-23 05:04:22",

            "Schedule_Date": null,

            "Target_Completion_Date": null,

            "Resolution_SLAOfSeverity": 3,

            "UserID": 33,

            "ManualEscalationDate": null,

            "ManualEscalationLevelID": null,

            "ManualEscalationRemarks": null,

            "Impact_Name": null,

            "NotificationMethod": null,

            "ServiceRequestTypeName": "Service Catalog",

            "ServiceRequestTypeId": 0,

            "ServiceCategoryName": "Basic Category",

            "CategoryCatalogName": "Basic Category\\Line Manager catalog",

            "IsApproved": true,

            "ActualRegTime": "2022-09-23 04:58:52",

            "SR_Status": "Approved",

            "CancellationRemarks": null,

            "StrCatalogID": null,

            "ServiceCategoryId": 3,

            "Response_PriorityName": null,

            "Response_DeadlineMinutes": null,

            "ResolveSRUsingLastWO": false,

            "ClosureCategory": null,

            "EnableClosureCategory": null,

            "ResolutionCode": null,

            "ResolutionCodeName": null,

            "ClosureRemarks": null,

            "TicketClosingMode": "Auto",

            "Domain_ID": 1,

            "LoggedOn": "2022-09-23 04:58:52",

            "CC_Email": null,

            "CC_UserID": null,

            "Sub-Workgroup Name": null,

            "Customer_Name": "QA"

        }

    ],

    "OutputID": 0,

    "Input": null

}
```