---
title: "Reviewer"
slug: "reviewer-1"
updated: 2026-01-13T09:50:42Z
published: 2026-01-13T09:50:42Z
canonical: "help.symphonysummitai.com/reviewer-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviewer

A Reviewer can review the **Problem Record** (PR) once it is in RCA Approved status. Reviewer can Approve, Reject, or Refer back the Problem Record. If the RCA Approver and Reviewer are the same person, the PR is auto-approved after RCA Approval. You can add and modify Reviewers for a for a specific Workgroup.

To configure Reviewer, perform the following steps:

1. Navigate to **Problem** > **Configuration** > **Reviewer**.
2. Select **Department**. A list of reviewers is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-ABBHEIPX.png) Figure: Reviewer
3. Click **Add New** on the ACTIONS panel.
4. Enter all the required details of the Reviewer. For more information about the fields on the Reviewer page, see the [Field Description](/apex/docs/reviewer-1#field-description). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-EO4KQ4XR.png) Figure: Reviewer
5. Click **Submit** to add a new Reviewer.

#### **Field Description**

The following table describes the fields on the Reviewer page:

| Field | Description |
| --- | --- |
| Workgroup | Select a Workgroup from the drop-down list. The configured Reviewer can approve Problem Records for the selected Workgroup. You can also select All to allow the Reviewer to approve PRs for all available Workgroups. |
| RCA Reviewer | Type in the name of the person you want you want to configure as Reviewer for the selected Workgroup. To search for a user name, click the Search icon. For information about searching users, see Searching Users of Platform. |
| Active | Indicates the status of the Reviewer. - If selected, the Reviewer configuration becomes Active and the configured Reviewer can review the PRs for the selected Workgroup. - If not selected, the configured Reviewer becomes Inactive. The inactive Reviewers are not displayed in the Reviewer list on the other pages of the application. |

### **ACTIONS**

This section explains all the icons displayed on the **ACTIONS** panel of the **REVIEWER** page.

#### Show List

Click Show List to display the LIST showing all the configured Reviewers for the selected Department.

- To display the Inactive Reviewers, click the Include Inactive checkbox.
- To edit an Reviewer, click the name of the Reviewer under RCA Reviewer column. Make appropriate changes and click **SUBMIT**.