--- title: "Service Level Agreement List" slug: "service-level-agreement-list" updated: 2026-02-13T09:38:20Z published: 2026-02-13T09:38:20Z canonical: "help.symphonysummitai.com/service-level-agreement-list" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Service Level Agreement List The configured Service Level Agreements are displayed on the List page for the Admin to manage the SLA ( Service Level Agreement). The list page provides the data about the each of the configured SLA using a column header. You can perform following actions on the List page: - [View List page](/apex/docs/view-service-level-agreement#view-sla-list) - [Apply Filters](/apex/docs/view-service-level-agreement#apply-filters) - [Change / Audit History](/apex/docs/view-service-level-agreement#change-audit-history) - [Service Timings](/apex/docs/view-service-level-agreement#service-timings) ## View SLA List After you configure the SLA, the SLA is added to the List page. You will be able to view the configured SLA attributes such as ID, Created Date, Service Name, Status, Description and Service Group details in a list format. To view the configured SLA, perform the following steps: 1. Log in to the Application as an Admin. 2. Navigate to **SLA** > **Service Level** > **Service Level Agreement List**. Service Level Agreement List is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SLA list(1).png) Figure: Service Level Agreement List For more information, refer to the following Field Description: | Field | Description | | --- | --- | | ID | Specify the SLA name, you must click on the ID to view the SLA configuration. | | Created Date | Indicate the data of SLA creation along with Time. | | Service Name | Displays the Service Name of the configured SLA. | | Status | Displays the current status of the SLA enabling it easy for the user to identify the state of SLA from the List page. | | Description | Displays the description that is configured in the SLA. | | Service Workgroup | Displays the Service Workgroup name that is assigned on the particular SLA configuration. | 3. You can further view the list page in the following display: 1. **Tabular View**: To view the list page in a table format select **Tabular View** option ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/tabular view(3).png) on the List page. By default this option is selected an appears as displayed in the previous figure. 2. **Tile View**: Click **Tile View** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/tile view(1).png) on the list page to view the SLA configuration details in a card format. The following figure displays its view. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SLA List1.png) Figure: SLA - Tile View ## Apply Filters To find the required SLA configurations on the list page, you are enabled to Filter and Search the required SLA details on the List page. This makes it easy and convenient for the user to find the SLA and look for the required details within the list page quickly. To apply Filters, perform the following steps: 1. Log in to the application as an Admin. 2. Navigate to **SLA** > **User** > **Service Level** > **Service Level Agreement List**. 3. Filters popup window is displayed. Select the **Department,** other required fields and click **Submit**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SLA Filters.png) Figure: Service Level Agreement List 4. Based on the selected fields, Requirement list Page is displayed. > [!NOTE] > Note > > A List of configured SLAs are displayed for the selected **Tenant**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SLA list(1).png) Figure: Service Level Agreement List 5. To make any further search changes to the list page, click Filters icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Filter icon(1).png) filter the required search result and click **Submit**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SLA List 2.png) Figure: Filters ## Change / Audit History You will be able to view the changes made on a particular SLA through the Change History on Action Panel of the Record. This provides details about the old value and the new value along with more information. To view the changes on the SLA configuration that is taken from the Master Data, perform the following steps: 1. Log in to the application as an Admin. 2. Navigate to **SLA** > **User** > **Service Level** > **Service Level Agreement List**. SLA List page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/lisst page.png) Figure: SLA List 3. Click on the SLA **ID** hyperlink to view the SLA configuration. 4. Hover on the Action Panel and select **Change History** to view the changes on the SLA. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1753163877404.png) Figure: SLA Configuration 5. Audit History is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/audit history(3).png) Figure: Audit History **More details in New Value** If the **New** value contain more details, then perform the following: Click **More..** to view the full details on the **New Value** column. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/More(1).png)Figure: New Value Audit History for that particular value is displayed in a new popup window. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/audit his.png)Figure: Audit History ## Service Timings You should be able to view the details on the days that SLA is executed.. Details such as Customer, Location, Response and Resolution times. To view the Service Window timings for the SLA, perform the following steps: 1. Navigate to **SLA** > **User** > **Service Level** > **Service Level Agreement List**. SLA List page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/lisst page.png) Figure: SLA List 2. Click on the SLA **ID** hyperlink to view the SLA configuration. 3. Hover on the Action Panel and select **Service Timings** to view the changes on the SLA. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/ch(6).png) Figure: SLA Configuration 4. Service Timings popup window is displayed along with the details. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/st(1).png) Figure: Service Timings