---
title: "Services"
slug: "services"
updated: 2026-01-14T11:52:28Z
published: 2026-01-14T11:52:28Z
canonical: "help.symphonysummitai.com/services"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Services

You can add and modify the Services for CIs for a selected Tenant.

To add Services, perform the following steps:

1. Navigate to **CMDB** > **Manage Configuration Items** > **Services**.
2. Click the **Add Service** icon on the Actions panel.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Services.jpg)

Figure: Services page
3. Enter in the required details as described in the following table:

| Field | Description |
| --- | --- |
| Department | Select the **Department** from the list. |
| Service Name | Enter the **Service Name**. |
| Start Date | Specify the **Start Dat**e from which the Service is available. |
| Owner | Type in the name of the owner of the Server. You can also search for the **Owner** using the Search icon. |
| Status | Select the **Status** for the Service. |
| Description | Type in a **Description** for the Service. |
| Active | Indicates the **Active s**tatus of the Impact value. - If selected, the Service becomes an available option on the other pages of the application. - If not selected, the Service becomes an inactive value. The inactive Impact values are not displayed in the Service list on the other pages of the application. |

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/new serv.png)

Figure: Services ID
4. Type in the other required details under the **General** and **Relationship** tabs. For more information about the fields under these tabs on the Services page, see Field Description. Click Submit. A new Service is added.

#### Field Description

This section describes the fields on the Services page.

****General Tab****

Type in the description keywords for the Service in the **Service Description Keywords** field.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1768391393151.png)

Figure: General tab

The following table describes the fields on the **General** tab of the **Services** page:

| Field | Description |
| --- | --- |
| ID | Displays the unique identification number of a Service. After the Configuration Item is linked, a unique Service ID is generated. |
| Device/Host Name | Displays the device name or host name of the device associated with the Configuration Item. |
| Serial No. | Displays the serial number of the device associated with the Configuration Item. |
| Make | Displays the make of the device. |
| Model No. | Displays the model number of the device. |
| Location | Displays the location of the device. |
| Description | Displays the description. |
| Delete | Click Delete icon to delete the linked Configuration Items. |
| Service Description Keywords | Type in the keywords you want to associate with the linked Configuration Items. |

****Relationship Tab****

You can link related Incidents, Service Requests (SRs), and Service Catalog to the CI Service using the **Link** list under the **Relationship** tab. You can also create new Incidents and Service Requests (SRs) and link to the CI Service using the **Create** list.

To link any module to a CI Service, perform the following steps:

1. Click the module name in the **Link** drop-down list. The **Relationship** pop-up page is displayed.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Relationship_services.jpg)

Figure: Relationship
2. Enter the required details and click **Search**.
3. Select the record to be linked and click **Link**.
4. The linked record is displayed under the **Relationship** tab.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Relationship links.jpg)

Figure: Relationship tab

**Actions**

This section explains all the icons displayed on the **Actions** panel of the **Services** page.

****Show List****

Click **Show List** to display the **List** table showing all the **Services** configured for the selected Tenant.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Show list.jpg)

Figure: Services page: List of Services

- To edit a Service, click the **Service Name**. Make appropriate changes and click **Submit**.
- To display the inactive Impact values, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the Services are displayed under the List table, the Add New action is displayed on the Actions panel. Click Add New to configure a new Service.

****Link CI****

Click **Link CI** to link CIs to the Service. The **CMDB Relation** pop-up page is displayed. Specify the filter criteria and click **Search**. The CIs matching the filter criteria are displayed. Select the check box of the CIs you want to link and click **Submit**.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Service_Relationshiop.jpg)

Figure: CMDB Relationship

****CI Service Relationship****

Click CI Service Relationship to view the relationship of the service with CIs. You can move around the Service and CI icons for better readability. Click the Restore button to restore the diagram to its original form.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/CI service relationshiop.jpg)

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/CI service relatinship1.jpg)

Figure: CI Service Relationship