---
title: "SMS Gateway Configuration"
slug: "sms-gateway-configuration"
updated: 2026-02-10T12:09:16Z
published: 2026-02-10T12:09:16Z
canonical: "help.symphonysummitai.com/sms-gateway-configuration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure SMS Gateway

You can configure the SMS Gateway settings to send an SMS to the user (Subscriber). The Service Provider provides key names and key values/phrases for each End User who has subscribed to receive an SMS about their Incident updates.

To configure SMS Gateway, perform the following steps:

1. Navigate to **Admin** > **Notifications** > **General** > **SMS Gateway Configuration**.
2. On the **SMS Gate Configuration** page, click **Add New** from the right actions panel.
3. Type in the new SMS Gateway configuration details. For more information about the fields on the **SMS Gate Configuration** page, see Field Description.
4. Click **Submit**. A new SMS Gateway is configured. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-MD1W8PO9.png) Figure: SMS GATEWAY Configuration page

#### Field Description

The following table describes the fields on the **SMS G****ATEWAY** **C****onfiguration** page:

| Field | Description |
| --- | --- |
| **Details** |
| Gateway Name | Specify the name for the SMS Gateway. |
| Gateway URL | Specify the SMS Gateway URL using which an SMS is sent to the Subscriber. |
| **Query String Key Pair** |
| Key Name | Type in the key name settings for the user provided by the Service Provider. - **User Name**: Type in the key name for the user name. Example: username. - **Password**: Type in the key name for the password. Example: pass - **Message**: Type in the key name for the message. Example: msg - **Destination Numbers**: Type in the key name for the destination number. Example: dest. - **Additional**: Type in the key name for the additional. Example: send |
| Values/Phrases | Type in the key values or phrases for the user provided by the Service Provider. - **User Name:** Type in the key value for the user name. Example:prathap.v@[xyz.com](http://xyz.com). - **Password:** Type in the key value for the password. Example: prathv. - **Message:** Displays the key value for the message. This is a read-only field. - **Destination Numbers:** Displays the key value for the destination number. This is a read only field. - **Additional:** Displays the key value for the additional. |
| Sort Order | Specify the sequence number to indicate the position of a query string key pair in the URL. |
| Confirmed URL Preview | Displays the URL that is defined based on the query string key pair that is specified for the user. |
| Active | Click to activate the SMS Gateway URL. |
| Default | Click to make it the default SMS Gateway. |
| Country code | Specify the country code. If the country code is specified, the code is appended to the mobile number before sending the SMS. |
| SMS Delivery by Location | Select locations to restrict SMS Gateways |

#### Actions

This section explains all the icons displayed on the right actions panel of the **S****SMS Gate Configuration** page.

**Show List**

Click **Show List** to display the **List** table showing all the SMS Gateway configured in the application.

- To edit a SMS Gateway, click **Gateway Name**. Make appropriate changes and click **Submit**.
- To display the inactive SMS Gateway configurations, click the **Include Inactive** checkbox.

> [!NOTE]
> Note
> 
> When the SMS Gateway configurations are displayed under the **List** table, the **Add New** action is displayed on the right actions panel. Click **Add New** to configure a new SMS Gateway.

**Send SMS**

Click **Send MS** option from the right actions panel, a **Y****OU'RE ALMOST THERE! QUICKLY VALIDATE THE CONFIGURATIONS BY SENDING A TEST MESSAGE FROM THIS SCREEN** pop-up is displayed with the mandatory fields such as *Mobile No* and *Message*.

This option helps to validate the correctness of the configured SMS gateway by sending a Test SMS. The sent message details are displayed in the grid view.