---
title: "SR_CSAT Compliance Dashboard"
slug: "sr-csat-compliance-dashboard"
updated: 2025-12-23T11:54:50Z
published: 2025-12-23T11:59:00Z
canonical: "help.symphonysummitai.com/sr-csat-compliance-dashboard"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SR_CSAT Compliance Dashboard

The SR_CSAT Compliance Dashboard aggregates all Customer Satisfaction (CSAT) compliance reports related to Service Requests. This dashboard enables support leaders to evaluate service quality from the customer's perspective, identify strengths and weaknesses in service delivery, and drive targeted improvements.

#### Included Reports

**SR_CSAT Compliance By Analyst**

Displays CSAT compliance scores grouped by individual analysts, allowing for assessment and comparison of agent-level performance.

**SR_CSAT Compliance By Category**

Tracks customer satisfaction ratings across different service request categories, helping to detect service gaps and areas for process enhancement.

**SR_CSAT Compliance By Classification**

Presents CSAT performance data by request classification, supporting deeper analysis of trends and recurring patterns in customer feedback.

**SR_CSAT Compliance By Workgroup**

Measures CSAT compliance at the team or department level to identify high-performing groups and those in need of additional support or training.

**SR_CSAT Compliance By Priority**

Highlights CSAT trends across various request priority levels, providing insights into the consistency of service quality—especially under high-pressure situations.