---
title: "Standard Operating Procedures"
slug: "standard-operating-procedures"
updated: 2026-02-20T07:00:38Z
published: 2026-02-20T07:00:38Z
canonical: "help.symphonysummitai.com/standard-operating-procedures"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Standard Operating Procedures

Standard Operating Procedures (SOP) is a set of procedures to complete certain tasks with respect to a specific parameter. Standard Operating Procedures page is used to define troubleshooting steps, quality assurance steps, and analytical methods. The SOP helps to resolve issues quickly, improves efficiency and reduces the errors.

You can view the configured SOPs only for down devices on the Common View page, Slide View DocumentView page (Network Device Details > Event List tab > SOP icon), Analyst Dashboard page, and Edit Network Device Details pop-up (Network Draw > Edit Node > SOP icon).

You can view the SOPs configured for a Configuration Item (CI) in the **Relationship** tab of the **Incident ID** page and **Work Order ID** page, when the CI is linked to an Incident or Work Order.

To configure standard operating procedures, perform the following steps:

1. Navigate to **Admin > Documents > General > Standard Operating Procedures**.
2. On the **Standard Operating Procedure (SOP) List** page, click the **Filter** icon and select the **Tenant**.
3. On the **Standard Operating Procedure (SOP) List** page, click the **Add New** icon from the right action panel to configure standard operating procedure.
4. Specify the required details and click **Submit.** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SOP1.jpg) Figure: Standard Operating Procedure (SOP) page

#### Field Description

The following table describes the fields on the **Standard Operating Procedure (SOP)** page.

| **Field** | **Description** |
| --- | --- |
| Department | Select a Department for which you want to configure SOP. |
| Template Name | Type in the template name. |
| SOP | Type in the Standard Operating Procedures in the text box. |
| Font Size | Select the font size from the list. |
| Font Family | Select the font family from the list. |
| Attachment(s) | Click the Browse button to upload support documents. |
| Active | Indicates the status of the SOP. - If selected, the SOP is enabled to display in the SOP Details table. - If cleared, the SOP is inactive. |

**Show List**

Click **Show List** to display the **list** table showing all the configured Standard Operating Procedures for the selected Tenant. To modify a SOP, click the configured Template Name. Make appropriate changes and click **Submit**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SOP5.jpg) Figure: Standard Operating Procedure (SOP) List page

> [!NOTE]
> Note:
> 
> When the Standard Operating Procedures are displayed in the **List** table, the **Add New** action is displayed on the right **Actions** panel. Click **Add New** to configure SOPs.