---
title: "Underpinning Contract Agreement"
slug: "underpinning-contract-agreement"
updated: 2026-02-13T10:31:20Z
published: 2026-02-13T10:31:20Z
canonical: "help.symphonysummitai.com/underpinning-contract-agreement"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Underpinning Contract Agreement

An administrator will configure the Underpinning Contract Specification(UCS) and assign the Service Workgroup. Upon successfully configuring an UCS, an **Approver** should be a user who is the owner of **Service Workgroup** to approve UCS.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1770977696805.png?sv=2026-02-06&spr=https&st=2026-10-26T19%3A52%3A42Z&se=2026-10-26T20%3A52%3A42Z&sr=c&sp=r&sig=IJNcID8a%2BKRGwvJ8VwvQwba5oUHUbI0j%2Flnk5b2WT8k%3D)

**Process Flow Overview**

- Admin and Approver logins initiate the process.
- The process starts with configuring the Underpinning Contract Specification (UCS).
- UCS approval on both source and target leads to Operation Level Agreement (UCA) generation.
- The process concludes with viewing the UCA and reaching the end.

## Prerequisite

Create an Underpinning Contract Specification as an Admin. For more information, refer [UCS Configuration](/apex/docs/configure-underpinning-contract-specification).

**New UCS Creation**

After creating UCS, a success message is displayed. click **Ok.** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/ucs new.png?sv=2026-02-06&spr=https&st=2026-10-26T19%3A52%3A42Z&se=2026-10-26T20%3A52%3A42Z&sr=c&sp=r&sig=IJNcID8a%2BKRGwvJ8VwvQwba5oUHUbI0j%2Flnk5b2WT8k%3D) Figure: UCS Creation

## Approve UCS and Create UCA

To Approve an UCS, perform the following steps:

1. Log in to the Application as an Approver. Ensure that you are owner of the Service Workgroup.
2. Navigate to **SLA** > **User** > **Underpinning Contract** > **Underpinning Contract Specification List**. Underpinning Contract Specification List is displayed which is listed with the UCS that was created as a [prerequisite](/apex/docs/approve-operation-level-specification#prerequisites). ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/ucs list.png?sv=2026-02-06&spr=https&st=2026-10-26T19%3A52%3A42Z&se=2026-10-26T20%3A52%3A42Z&sr=c&sp=r&sig=IJNcID8a%2BKRGwvJ8VwvQwba5oUHUbI0j%2Flnk5b2WT8k%3D)

Figure: Underpinning Contract Specification List
3. Select an UCS configuration which needs to be approved. Example: **UCS-7**
4. Go to **Approvals** tab and from the Status dropdown select Approved for Underpinning Contract. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/aprvd1.png?sv=2026-02-06&spr=https&st=2026-10-26T19%3A52%3A42Z&se=2026-10-26T20%3A52%3A42Z&sr=c&sp=r&sig=IJNcID8a%2BKRGwvJ8VwvQwba5oUHUbI0j%2Flnk5b2WT8k%3D)

Figure: Approve

> [!NOTE]
> Note
> 
> Configure Service Timings on the right action panel before submitting.
5. Click **Submit** to approve the UCS.
6. Upon approving UCS an UCA for the corresponding UCS is created along with the ID. Example: You have approved UCS-7 and and associated UCA is created with UCA-4. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/uca.png?sv=2026-02-06&spr=https&st=2026-10-26T19%3A52%3A42Z&se=2026-10-26T20%3A52%3A42Z&sr=c&sp=r&sig=IJNcID8a%2BKRGwvJ8VwvQwba5oUHUbI0j%2Flnk5b2WT8k%3D)

Figure: UCS Approved

> [!NOTE]
> Note
> 
> A message is displayed as “*Specification is approved, you cannot edit the details.*”
7. Navigate to **SLA** > **Underpinning Contract** > **Underpinning Level Agreement List**. UCA List is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/uca list(4).png?sv=2026-02-06&spr=https&st=2026-10-26T19%3A52%3A42Z&se=2026-10-26T20%3A52%3A42Z&sr=c&sp=r&sig=IJNcID8a%2BKRGwvJ8VwvQwba5oUHUbI0j%2Flnk5b2WT8k%3D)

Figure: UCA
8. Select the UCA to view the Agreement. UCA for the approved UCS is displayed along with the IDs. Example: The UCS was created with **UCS-7** ID and you have approved the **UCS-7** an **UCA-4** is created and is viewed from UCA List. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/uca4.png?sv=2026-02-06&spr=https&st=2026-10-26T19%3A52%3A42Z&se=2026-10-26T20%3A52%3A42Z&sr=c&sp=r&sig=IJNcID8a%2BKRGwvJ8VwvQwba5oUHUbI0j%2Flnk5b2WT8k%3D)

Figure: UCA