---
title: "Update Record"
slug: "update-record-1"
updated: 2026-08-03T11:19:21Z
published: 2026-08-03T11:19:21Z
canonical: "help.symphonysummitai.com/update-record-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update Record

The Update Record action updates an existing record in the selected table. You can identify the record using its Sys ID or Ticket Number and update one or more standard or custom fields as required.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-HTDF3RGQ.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A08%3A08Z&se=2026-11-07T18%3A08%3A08Z&sr=c&sp=r&sig=4WcZqMpfnlaFKiB%2BFsgkOgSYjSdBvQ0MH3GjAnLt8JM%3D)

To update record, perform the following steps:

1. Click ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-VGYFIUIM.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A08%3A08Z&se=2026-11-07T18%3A08%3A08Z&sr=c&sp=r&sig=4WcZqMpfnlaFKiB%2BFsgkOgSYjSdBvQ0MH3GjAnLt8JM%3D) (Add Step) and navigate to **Apps** > **ServiceNow** > **Update Record**. The Update Record Action page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-ECVKGGJK.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A08%3A08Z&se=2026-11-07T18%3A08%3A08Z&sr=c&sp=r&sig=4WcZqMpfnlaFKiB%2BFsgkOgSYjSdBvQ0MH3GjAnLt8JM%3D) Figure: APEX Update Record Action
2. Enter the required details in the sections as described in the following table and click **Save Changes**.

****Connection****

The ServiceNow Connection enables the Integration Platform to securely communicate with the ServiceNow application. Once configured, the connection can be selected and reused across multiple integration flows and ServiceNow connector actions. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-ECVKGGJK.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A08%3A08Z&se=2026-11-07T18%3A08%3A08Z&sr=c&sp=r&sig=4WcZqMpfnlaFKiB%2BFsgkOgSYjSdBvQ0MH3GjAnLt8JM%3D) Figure: Connection

Select the required connection from the list. The list displays all connections configured on the **Connections** page.

****Inputs****

Inputs define the values required to execute the selected connector action. You can enter static values or map outputs from previous steps in the integration flow. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-284KBNBP.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A08%3A08Z&se=2026-11-07T18%3A08%3A08Z&sr=c&sp=r&sig=4WcZqMpfnlaFKiB%2BFsgkOgSYjSdBvQ0MH3GjAnLt8JM%3D)

Select the **Incident** or **Service Request** table to perform the selected action. Currently, only these tables are supported by the ServiceNow connector. Based on the selected table, you can selected the Record Sys ID value from the list.

****Record fields****

**Record Fields** enable you to configure the data that is sent to the selected table during the execution of a connector action. You can add standard or custom fields and map them to static values or outputs from previous steps in the integration flow.

When you select a table, the Integration Platform automatically loads the available fields for that table. The list includes standard fields, such as **Caller**, **Status**, **Email**, **Location**, **Medium**, **Symptom**, and **User Communication**, along with any custom attributes configured for the table.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-39PUP4MJ.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A08%3A08Z&se=2026-11-07T18%3A08%3A08Z&sr=c&sp=r&sig=4WcZqMpfnlaFKiB%2BFsgkOgSYjSdBvQ0MH3GjAnLt8JM%3D)

If new custom attributes are created after the field list has been loaded, click **Refresh** to retrieve the latest available fields. Click **Add Field** to add one or more standard or custom fields to the selected connector action. On selecting the field to include in the action configuration, you can select the field mapped using outputs from previous workflow steps whenever possible.

****Test & outputs****

Use the Test option to validate the connector configuration before deploying the integration flow. The test executes the configured action using the specified inputs and displays the execution result.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-QQXBYNBP.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A08%3A08Z&se=2026-11-07T18%3A08%3A08Z&sr=c&sp=r&sig=4WcZqMpfnlaFKiB%2BFsgkOgSYjSdBvQ0MH3GjAnLt8JM%3D)

Click **Run Test** to execute the configured action and verify the connector configuration.