---
title: "v5 connector"
slug: "v5-connector"
updated: 2026-04-29T06:42:51Z
published: 2026-04-29T06:42:51Z
canonical: "help.symphonysummitai.com/v5-connector"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# v5 connector

This section helps administrators understand which modules are supported by the Integration Hub and what types of actions and governance each module enables.

The Integration Hub provides centrally managed, out‑of‑box integrations across key Apex modules, enabling secure data exchange, workflow governance, and operational consistency.

> [!NOTE]
> Note
> 
> In the Aspen Q2 Release the following modules are included:
> 
> - Knowledge Management
> - Problem Management
> - Asset Management

## Supported Modules

Documentation covers Summit Integration Hub capabilities, supported modules, and defined actions for Problem, Knowledge, Asset, and Discovery modules, focusing strictly on Summit‑side behavior and excluding third‑party platform functionality.

| **Module** | **Included in Integration Hub** |
| --- | --- |
| Incident | ✅ |
| Service Request | ✅ |
| Change Management | ✅ |
| CMDB | ✅ |
| Problem Management | ✅ |
| Knowledge Management | ✅ |
| Inventory Asset | ✅ |
| Discovered Device | ✅ |
| Discovered Device Software | ✅ |

Refer to the following for more information about actions that are performed on each ITSM module:

**Incident Management**

Enables creation, retrieval, updating, and tracking of incident records through the Integration Hub.

Supports operational workflows by allowing incidents to be managed and monitored across integrated systems.

| **Action Category** | **Supported Actions** |
| --- | --- |
| Create | - Create Incident - Create Incident for User |
| Get Record | Incident Master Data |
| Search | Search Incident |
| Notification | Send Email Notification |
| Update | - Update Incident - Update Incident for User |
| Upload | Upload Attachment |
| Get Attachment | Download Attachment |

**Service Request Management**

Facilitates efficient handling of service requests, including catalog-based requests and fulfillment activities. Ensures smooth integration of service request lifecycle operations between Summit and external platforms.

| Action Category | Supported Actions |
| --- | --- |
| Create | - Create Service Request - Create Service Request for User |
| Search | Search Service Request |
| Update | - Update Service Request - Update Service Request for User |
| Notification | Send Email Notification |
| Attachment | - Upload Attachment - Download Attachment |

**Change Management**

Enables seamless integration of change management operations between Apex and external platforms. Supports controlled updates, consistent tracking, and effective cross system communication.

The Change Request capability ensures governance through end‑to‑end lifecycle actions, risk mitigation, and traceability for infrastructure and service changes.

| Action Category | Supported Actions |
| --- | --- |
| Create | Create Change Request |
| Search | Search Change Request |
| Update | Update Change Request |
| Notification | Send Email Notification |

**CMDB**

Supports centralized management of Configuration Items (CIs), enabling accurate tracking, visibility, and lifecycle control across the IT environment.

Ensures reliable synchronization of CMDB data between Apex and external platforms to support incident, problem, and change management processes.

| Action Category | Supported Actions |
| --- | --- |
| Create | Create CI Record |
| Get | CI Record |
| Update | Update CI Record |
| Notification | Send Email Notification |

**Problem Management**

Supports complete problem lifecycle management, including creation, approvals, root cause analysis (RCA), resolution, and closure. Enables structured workflows and approval control through Integration Hub integration.

| Action Category | Supported Actions |
| --- | --- |
| Create | Create Problem Ticket |
| Get | - Problem Record - Problem approval status summary count |
| Search | Search Problem Record |
| Update | Following are the list of update actions: - Update Problem Record - Approve problem pre-authorization - Approve problem initial authorization - Set problem to pending - Set problem to in-progress - Submit problem RCA - Approve problem RCA - Review problem - Resolve problem - Close problem - Cancel problem |
| Reporting | Problem Approval Status Summary Count |
| Notification | Send Email Notification |

**Knowledge Management**

Enables creation, approval, referral, and retrieval of knowledge base articles. Promotes consistent knowledge sharing and governance through controlled, integrated workflows.

| Action Category | Supported Actions |
| --- | --- |
| Create | Create Knowledge Base |
| Update | - Refer Back Knowledge Base - Authorize Knowledge Base |
| Get | Knowledge Base Approver Details |
| Notification | Send Email Notification |

**Asset / Inventory Asset**

Provides comprehensive visibility and control over asset records, including allocation, reallocation, movement, repair, and lifecycle management. Ensures accurate inventory tracking through integration-driven operations.

| Action Category | Supported Actions |
| --- | --- |
| Create | Inventory Asset |
| Get | Asset Details |
| Update | Following are the list of details that are performed using an update action. - Allocate to Single User - Allocate to Multiple Users - Reallocate Asset - Reactivate Asset - Deallocate Asset - Deactivate Asset - Store Move Asset - Floor Move Asset - Send Asset To Repair - Return Asset from Repair - Inventory Asset |
| Search | Asset List |

**Discovered Device and Discovered Device Software**

Discovered Device Captures and retrieves discovered device information as part of asset discovery operations. Improves visibility into devices present in the environment for inventory accuracy and compliance.

Discovered Device Software tracks software detected on discovered devices and maintains accurate software inventory data within the asset domain.

| **Action Category** | **Supported Actions** |
| --- | --- |
| Create | - Discovered Device - Discovered Device Software |
| Update | Discovered Device |