---
title: "ITSM Configurations"
slug: "itsm-configurations"
updated: 2024-01-30T06:16:38Z
published: 2024-01-30T06:16:38Z
canonical: "help.symphonysummitai.com/itsm-configurations"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ITSM Configurations

Organizations can improve the overall quality of IT services by streamlining IT processes and lowering costs by integrating an ITSM application with Service Automation.

This is a crucial step for the following reasons, as mentioned in below gif:

![SA configuration pages(1)](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SA%20configuration%20pages(1).gif?sv=2026-02-06&spr=https&st=2026-10-31T17%3A14%3A11Z&se=2026-10-31T18%3A14%3A11Z&sr=c&sp=r&sig=XD6ijlbQS6QjkaZAPIqv2UkF6voDrUcusyxbJjAv7l0%3D)

**Note**

Currently, Service Automation integrates only with the SUMMIT ITSM Tool. Users may add multiple products in the future.

## ITSM Configurations

ITSM Configurations page provides information on the integrated ITSM tool, including the tool's URL and API details.

To view and configure ITSM Configuration, perform the following steps:

1. Navigate to **Admin > Advanced > Automation > Orchestration.**  
                                              OR  
Navigate to **Orchestration > User > Orchestration**.
2. From the left **MENU**, select **ITSM** **Configurations**.  
 **ITSM Configurations** list page is displayed.  
![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1681116507022.png?sv=2026-02-06&spr=https&st=2026-10-31T17%3A14%3A11Z&se=2026-10-31T18%3A14%3A11Z&sr=c&sp=r&sig=XD6ijlbQS6QjkaZAPIqv2UkF6voDrUcusyxbJjAv7l0%3D)Figure: ITSM Configurations list page
3. ITSM Configurations page is displayed with **Product**, **API**, and **Headers** segments.
4. View or enter the desired values. Click **SUBMIT**.

**Note**Considering that only the SUMMIT ITSM tool is supported, this page contains all the information by default.  
**Base API URL** can be updated based on the environment

The following image displays the segments on ITSM Configurations page: ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1681116365919.png?sv=2026-02-06&spr=https&st=2026-10-31T17%3A14%3A11Z&se=2026-10-31T18%3A14%3A11Z&sr=c&sp=r&sig=XD6ijlbQS6QjkaZAPIqv2UkF6voDrUcusyxbJjAv7l0%3D)

Figure: ITSM Configurations

### Field Description

This table contains the list of fields and their descriptions available on ITSM Configurations page:

| Field | Description |
| --- | --- |
| **PRODUCT** |
| Name * | Select the product chosen to integrate with Service Automation from the drop-down list. NoteCurrently, you can select only Application to proceed further. |
| Description | Specify the product description of the selected ITSM product. |
| **API** |
| Base URL * | A base URL can be entered to define the Application Programming Interface (API) that will fetch the data for events, incidents, and service requests from the product/customer application. Specify the API URL of the selected ITSM product to get access to pull or push the data. A Validate button is available to check the API base URL specified on the screen which validates the URL and updates the status. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1681118828706.png?sv=2026-02-06&spr=https&st=2026-10-31T17%3A14%3A11Z&se=2026-10-31T18%3A14%3A11Z&sr=c&sp=r&sig=XD6ijlbQS6QjkaZAPIqv2UkF6voDrUcusyxbJjAv7l0%3D) Figure: API- Validate |
| **HEADERS** |
| Key | Enter the desired key if required for the API configuration. |
| Value | Specify the value of the entered key. |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1681119061842.png?sv=2026-02-06&spr=https&st=2026-10-31T17%3A14%3A11Z&se=2026-10-31T18%3A14%3A11Z&sr=c&sp=r&sig=XD6ijlbQS6QjkaZAPIqv2UkF6voDrUcusyxbJjAv7l0%3D)Figure: Headers- KeyNoteMultiple headers can be configured by using the "+" icon. |

### Export

Configured data can be exported with the help of the Export option which is present at the top-right corner of the page. Data can be exported in Excel and JSON format.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1684907769859.png?sv=2026-02-06&spr=https&st=2026-10-31T17%3A14%3A11Z&se=2026-10-31T18%3A14%3A11Z&sr=c&sp=r&sig=XD6ijlbQS6QjkaZAPIqv2UkF6voDrUcusyxbJjAv7l0%3D)