---
title: "License Configuration in Service Automation"
slug: "license-configuration-in-service-automation-v7sp5"
updated: 2025-04-25T06:15:06Z
published: 2025-04-25T06:15:06Z
canonical: "help.symphonysummitai.com/license-configuration-in-service-automation-v7sp5"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# License Configuration in Service Automation

**License Configuration in Service Automation**

License Key is a unique code or string of characters that is used to verify the legitimacy and authenticity of software or digital products. It is encrypted and acts as a digital signature that grants a user the right to access and use the Service Automation Application.

The following infographics summarize what’s new in this new License Configuration.

![SA](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SA.png)

A new menu **License** is introduced in Application Settings of **Service** **Automation** application.

To configure the License, perform the following steps:

1. Navigate to **Settings** > **Application Settings** > **License**. **LICENSE CONFIGURATION** page is displayed.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1721713644617.png)

Figure: Application Settings- License Configuration

> [!NOTE]
> Note
> 
> The above screen is displayed with Total count and Consumed Percentage if License Key is configured.

The following table provides details on fields and their descriptions present on License page:

| Field | Description |
| --- | --- |
| License Key * | Unique key with alphanumeric characters which is specifically generated and validates number of executions. > [!NOTE] > Note > > Contact License team to generate and obtain valid license key. |
| **License Details** |
| Start Date (YYYY-MM-DD) | The date when the license becomes active. This is the beginning of the validity period for the license. |
| End Date (YYYY-MM-DD) | The date when the license expires. After this date, the license will no longer be valid unless renewed. |
| Purchased Count | The total number of licenses that have been purchased. This reflects the quantity of licenses bought by the organization or user. |
| Consumed Count | The number of licenses that have been used. This shows how many of the purchased licenses are currently in use. |
| Available Count | The number of licenses that are still available for use. This is calculated by subtracting the Consumed Count from the Purchased Count. |
| Usage Percentage | The percentage of the purchased licenses that have been consumed. This is calculated by dividing the Consumed Count by the Purchased Count and multiplying by 100. |
| License History Icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1721716435709.png) | Displays the entire history of updates of license keys with timestamp and other details. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1721716571372.png) Figure: License History pop-up |

#### Validation Scenarios

Specific messages are conveyed to user on the consumption of license keys. Let us understand them in detail.

1. When the User is entering the License Key for the first time. The following screen is displayed.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/License initial screen.png)

Figure: Initial screen
2. When there is 80% consumption of license, the following message is displayed.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-UAU5H2K4.png)

Figure: Message for 80% consumption
3. When there is 90% consumption of license, the following message is displayed.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-FHWDLLIB.png)

Figure: Message for 90% consumption
4. When there is 100% consumption of license, the execution of skills is ***blocked***, and the following message appears across the Service Automation Application.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-TKIVKFFH.png)

Figure: Message for 100% consumption
5. When you enter plain text in **License Key** field and click **Save**, the following message is displayed.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-BBSLD248.png)

Figure: Error message