--- title: "Other Enhancements" slug: "other-enhancements-v8" updated: 2026-02-18T15:02:50Z published: 2026-02-18T15:02:50Z canonical: "help.symphonysummitai.com/other-enhancements-v8" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Other Enhancements This page includes updates designed to improve the existing screens. ## **Service Automation for Change and Task Management** **Change** and **Task Management** systems are important to ensure efficient workflows within organizations. Service Automation can be integrated to enhance these systems further. This initiative aims to streamline the process of creating and updating **Change Requests (CRs)** and **Tasks** by integrating them with Service Automation Workflows. Service Automation Workflows can be automatically triggered whenever a CR or Task is created or updated. The changes are implemented primarily in the SymphonyAI ITSM platform. > [!NOTE] > Note > > Service Automation already supports **Incident Management (IM)**, **Service Request (SR)** and **Work Orders** integration. ## Benefits - **Enhanced Automation**: The integration supports real-time processing and automation of workflows, making operations more efficient. - **Improved Visibility**: The new Orchestration tabs offer clear insights into automation workflows, allowing users to easily track the progress and status of workflow executions. - **Efficiency Gains**: Streamlining the process of creating and updating Change Requests (CRs) and Tasks reduces the need for manual intervention, speeding up service delivery. - **Scalability**: The system is designed to handle high volumes of tasks and requests efficiently, allowing it to grow and adapt to increased demand. For more information, refer to this [**link**](/sauto/docs/new-workflow-v8#view-and-configure-change-and-task-management). ## **Automation Performance Report** Service Automation Reports is an essential tool for evaluating Workflow performance and monitoring execution details. By offering valuable insights through Reporting Templates, it enables users to understand the capabilities of their automation processes and supports effective troubleshooting. **Automation Performance Report** This report offers comprehensive insights into automation performance, including completion rates, total skills and request volumes. By analyzing these metrics, users can assess automation success, adoption rates and overall capabilities. ## Benefits - **Improved Performance Evaluation**: Provides tools to assess workflow performance and understand automation success and adoption rates. - **Effective Troubleshooting**: Offers detailed insights to facilitate quick identification and resolution of issues. - **Data-Driven Insights**: Enables informed decision-making by analyzing comprehensive metrics on completion rates, skill usage, and request volumes. For more information, refer to this [**link**](/sauto/docs/automation-performance-1). ## Navigation to Workflow Details page by clicking Workflow Name Across the Service Automation application, clicking a **Workflow Name** displays the **Workflow Details** page in a new tab. Let’s see how this works on the **Dashboard** page. ****Skill Execution Status**** 1. Navigate to **Menu** > **Dashboard** > **Skill Execution Status**. The **Skill Execution List** pop-up is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-VT4SVDP5.png) Figure: Skill Execution Status - Skill Execution List 2. Click the **Workflow Name** hyperlink. The **Workflow Details** page is displayed in a new tab. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-GZOLUR2O.png) Figure: Workflow Details page **Live Feed** 1. Navigate to **Menu** > **Dashboard** > **Live Feed**. The Live Feed pop-up is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-61HQNLVQ.png) Figure: Live Feed pop-up 2. Click the **Workflow Name** hyperlink. The **Workflow Details** page is displayed in a new tab. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-5QSJTE0B.png) Figure: Workflow Details page Let’s see how this works on the **Workflow** page. ****Workflows - Execution History**** 1. Navigate to **Menu** > **Workflows** > **Manage Workflows** > **Execution History**. The **Execution History** list page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-IS54WZI6.png) Figure: Execution History page 2. Click the **Workflow Name** hyperlink. The **Workflow Details** page is displayed in a new tab. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-OH96WEZO.png) Figure: Workflow Details page Let’s see how this works on the **Skills** page. ****Skill List - Relationship Tab**** 1. Navigate to **Menu** > **Skills** > **Manage Skills** > **Skill List.** The **Skills** list page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-YDE0PBLQ.png) Figure: Skills list page 2. Click the **Skill Name** hyperlink. The **Edit Skill - Details** page is displayed in a new tab. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-UKCDTFVJ.png) Figure: Edit Skill - Details 3. Navigate to **Relationship** tab and click the **Workflow Name** hyperlink. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-HNGHDG2I.png) Figure: Relationship Tab The **Workflow Details** page is displayed in a new tab. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-8YNO2VCH.png) Figure: Workflow Details page > [!NOTE] > Note > > The **Executions** page under the **Reports** menu is primarily for displaying reports and does not show the **Workflow Details** page. As a result, the **Workflow Details** page enhancement will not be visible on this page. #### Execution Reports – View script output with More and Download options A new **Skill Output** column is added to the **Reports** - **Executions** page, providing enhanced visibility into execution results. Users can click **More** to open a **Details** pop-up displaying additional details. Additionally, clicking **Download** allows users to export the skill output in .txt format for further analysis. 1. Navigate to **Menu** > **Reports** > **View Reports** > **Executions**. The **Executions** list page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-U1JOP3YG.png) Figure: Executions list page 2. Navigate to the **Skill Output** column to view the **More** and **Download** options. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-S5ERINUF.png) Figure: Skill Output column with More and Download options > [!NOTE] > Note > > **More** and **Download** options will be visible if the number of characters in the skill output is more than 20. Let’s explore the two options in detail. ****More** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-03MQP2EW.png)** The **More** option displays the complete output details of executed skills. It has a **Search** box to search or filter any specific information. You can further **Download** the details in a **.txt** file or **Copy** it for further reference. Click the ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-A6HN97F2.png) icon to view the **More - Details** pop-up. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-UHFN0OBW.png)Figure: More - Details pop-up ****Download** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-TWC8C7F7.png)** The **Download** option enables you to download the Skill Output in a **.txt** file format. This can be used to study or analyze the skill output or save it for future references. Click the ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-HBC4HKA2.png)icon to download the **.txt** file. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-2NPN3NO3.png) Figure: Download option - .txt file download #### Workflow Details page - Enhanced **Begin** activity properties with Workflow and Skill List Tabs When a user clicks on the **Begin** activity in the Workflow Designer, the properties window will display: - **Workflow Details**: Displays the details of the Workflow as shown when clicked on an empty canvas. - **Skills:** Displays all the Skills used in the Workflow. Each Skill name is a hyperlink, which displays the respective Skill Details page. > [!NOTE] > Note > > **New Mode:** The Skill List tab will be empty, Data is displayed only after workflow creation. > > **Edit Mode:** Displays all used skills, including **name**, **alias**, and **version**. Any changes (adding/removing skills) will only reflect after saving the workflow. 1. Navigate to **Menu** > **Workflows** > **Manage Workflows** > **Workflow List**. The **Workflows** page is displayed. 2. Click the desired **Workflow Name** hyperlink. The **Edit Workflow** page is displayed. 3. Click **Begin** block, the **Workflow Details** and **Skills** tab is displayed to the right. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-XBCRGD08.png) Figure: Edit Workflow - Workflow Details page ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-EU103JZW.png) Figure: Edit Workflow - Skills page 4. Under the **Skills** segment, click the desired **Alias** hyperlink. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-EFAQ8XPI.png) Figure: Edit Workflow - Skills (Alias) page The **Edit Skill** (Skill Details) page of the selected skill is displayed in a new tab. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-MYEZJ0YM.png) Figure: Edit Skill page ****Minor Improvements - Workflow Details page**** Reduced the activity size to allow viewing multiple skills simultaneously for better visibility. Updated the color scheme for all activities to improve visual clarity and consistency. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-GXECQWLP.png)Figure: Workflow Details page - Sample