---
title: "Product Experience and Telemetry Consent"
slug: "product-experience-telemetry-consent"
updated: 2023-12-01T11:09:30Z
published: 2023-12-01T11:09:30Z
canonical: "help.symphonysummitai.com/product-experience-telemetry-consent"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Product Experience and Telemetry Consent

### Overview

What is Product Experience and Telemetry Consent? Let's check out the below video to know more!

[Video](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Product%20Experience%20(2).mp4)

### Benefits

- **Insights on user interaction**  
Captures detailed data on how users engage with the application/digital product.
- **Data analysis**  
Provides a robust analytics tool for in-depth examination of user interaction data.
- **Reports**  
Generates easy-to-understand, interactive reports for efficient data analysis.
- **Querying**  
Enables users to query the collected data effortlessly.
- **Data visualization**  
Facilitates visualization of data, aiding in a better understanding of user behavior.
- **Enhanced Decision-Making**  
Empower organizations with valuable insights to make informed decisions about their digital products.

### Integration

As soon as the user logs in to the Summit Service Automation application for the very first time, a **Product Experience** and **Telemetry Consent** pop-up is displayed. A user's consent to allow the collection of information about their interactions with a product or application is referred to as Telemetry Consent. Telemetry data frequently contains details about how a product is utilized, any failures or problems that arise, and other pertinent usage information.

Receiving telemetry consent denotes that users have consented to provide this information, frequently in order to enhance the product, solve issues, or learn more about user behavior.

**![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1700469083280.png)**Figure: Product Experience & Telemetry Consent pop-up

Note:This pop-up appears only ***ONCE*** when you log in to the application for the very first time. You can either **ACCEPT** or **DENY** this. Once selected, the pop-up will not be displayed again.

However, if you wish to ***Accept/Deny*** or ***Reconsent/Withdraw*** the already submitted consent, navigate to the **Settings** option ⚙️ and select **Telemetry Consent**.

Navigate to **Settings > Application Settings > Telemetry Consent.**

**![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1699527483183.png)**Figure: Telemetry Consent

Upon selecting **Deny** or **Withdraw** option, the following pop-up is displayed.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1699536649428.png)

Figure: Confirm Consent Withdrawal process

Still confused with navigation? Refer to the below gif to get clarity.

![Consent%20page%20gif](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Consent%20page%20gif.gif)

Note:

- The user must provide consent or denial (Accept/Deny) for the first time when logged in to the application. Without this, they cannot navigate to other screens.
- The consent provided applies to all users of the application.
- If a user denies or withdraws consent, the collection of information will cease.

Telemetry consent refers to obtaining permission or authorization from individuals or users before collecting and transmitting data from their devices, often through sensors or monitoring systems.