---
title: "Service Automation"
slug: "service-automation"
updated: 2024-01-30T06:13:18Z
published: 2024-01-30T06:13:19Z
canonical: "help.symphonysummitai.com/service-automation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuration 

Navigating through the configuration steps of any application can initially feel overwhelming, but fear not! This segment is designed to simplify the understanding of configuration processes. Before we delve into that, let's explore how Acme Corporation achieved business scalability through Service Automation.

[Video](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SA%20Configuration.mp4?sv=2026-02-06&spr=https&st=2026-10-31T16%3A00%3A34Z&se=2026-10-31T17%3A00%3A34Z&sr=c&sp=r&sig=Po%2F6sAoLR6jvBFF7QLcDwya4r%2B2DpA5oFYIYKGJYDAQ%3D)

This space aims to provide step-by-step instructions and best practices to help you optimize your system and achieve your goals. Let's see the different types of configuration screens available and their purpose.

The configuration steps for a newly installed Service Automation application are as follows:

1. [ITSM Configurations](https://help.symphonysummitai.com/sauto/docs/itsm-configurations)
2. [API Configurations](https://help.symphonysummitai.com/sauto/docs/api-configurations)
3. [Field Mapping Configurations](https://help.symphonysummitai.com/sauto/docs/field-mapping-configurations)
4. [Proxy Configurations](https://help.symphonysummitai.com/sauto/docs/proxy-configurations-new)

For any particular Use Case automation, the configuration steps are as follows:

1. [Script Configurations](https://help.symphonysummitai.com/sauto/docs/script-configurations)
2. [Workflow Configurations](https://help.symphonysummitai.com/sauto/docs/introduction)

To organize and group scripts and workflows, the following step can be performed:

1. [Category Configurations](https://help.symphonysummitai.com/sauto/docs/category-configurations)

To check current progress and real time data, the following page can be referred:

1. [Automation Dashboard](https://help.symphonysummitai.com/sauto/docs/automation-dashboard)

To configure scheduler trigger condition, the following page can used for configuration:

1. [Automation Scheduler](https://help.symphonysummitai.com/sauto/docs/automation-scheduler-1)