---
title: "Telemetry Consent"
slug: "telemetry-consent-v7sp5"
updated: 2025-04-23T11:27:14Z
published: 2025-04-23T11:27:14Z
canonical: "help.symphonysummitai.com/telemetry-consent-v7sp5"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Telemetry Consent

## Product Experience and Telemetry Consent

**Product experience** is the overall user impression and interaction with a software product or service, covering all touchpoints from the initial encounter to ongoing usage and support.

**Telemetry** refers to the automated collections and transmission of data about a product’s performance, usage, and errors to a remote server for analysis.

**Telemetry data** is valuable for developers and product teams as it provides insights into how users interact with the software, identifies potential issues and informs future improvements.

**Telemetry Consent** involves obtaining permission from users before collecting and transmitting telemetry data from their devices. It is an essential aspect of respecting user privacy and ensuring compliance with data protection regulations.

## Navigation

To view the main Service Automation application page, perform the following steps:

1. Navigate to **Admin > Advanced > Automation > Orchestration**.

OR

Navigate to **Orchestration > User >Orchestration**.
2. Click the left hamburger icon to access all the options from the **MENU**.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/main navig screen.png)

Figure: Service Automation - Landing page with Menu options

## View Telemetry Consent

To view Telemetry Consent option, perform the following steps:

1. Click the **Settings** icon next to the user profile name at the top right corner.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-K0ZME1KI.png)

Figure: Settings icon
2. Check and select **Telemetry Consent** option from the left menu.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-82KBC99G.png)

Figure: Application Settings - Telemetry Consent option

**Integration**

As soon as the user logs in to the Summit Service Automation application for the very first time, a **Product Experience** and **Telemetry Consent** pop-up is displayed. A user's consent to allow the collection of information about their interactions with a product or application is referred to as Telemetry Consent. Telemetry data frequently contains details about how a product is utilized, any failures or problems that arise, and other pertinent usage information.

Receiving telemetry consent denotes that users have consented to provide this information, frequently in order to enhance the product, solve issues, or learn more about user behavior.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1700469083280.png)

Figure: Product Experience & Telemetry Consent pop-up

> [!NOTE]
> Note
> 
> This pop-up appears only ***ONCE*** when you log in to the application for the very first time. You can either **ACCEPT** or **DENY** this. Once selected, the pop-up will not be displayed again.

However, if you wish to ***Accept/Deny*** or ***Reconsent/Withdraw*** the already submitted consent, navigate to the **Settings** option ⚙️ and select **Telemetry Consent**.

Navigate to **Settings > Application Settings > Telemetry Consent.**

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-PFPCGRT2.png)

Figure: Telemetry Consent

Upon selecting **Deny** or **Withdraw** option, the following pop-up is displayed.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1699536649428.png)

Figure: Confirm Consent Withdrawal process

> [!NOTE]
> Note
> 
> - The user must provide consent or denial (Accept/Deny) for the first time when logged in to the application. Without this, they cannot navigate to other screens.
> - The consent provided applies to all users of the application.
> - If a user denies or withdraws consent, the collection of information will cease.