---
title: "Add Group Entry"
slug: "add-group-entry"
updated: 2024-03-14T11:38:27Z
published: 2024-03-14T11:38:27Z
canonical: "help.symphonysummitai.com/add-group-entry"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Group Entry

### Configure **Group Entry**

This section contains the list of steps using which Administrator can configure the **Record Attribute** **Groups Entry**. To configure the **Group Entry****,** perform the following steps:

1. Navigate to **Groups** > **Record Attribute** **Groups**.
2. Select the **Record Attribute** **Groups template** and enter the value under the column in the **General** tab. **ETR Notification based on Workgroup and Category** is the column name created under ETR Notification based on Workgroup and Category **Record Attribute** Template. Refer to [Add Group](https://help.symphonysummitai.com/summit-platform/docs/add-group) for more details. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1710412616513.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A03%3A08Z&se=2026-11-06T09%3A03%3A08Z&sr=c&sp=r&sig=arWEIbvShCT6jnE895VK8bTnIiyHl3JaCFIEy%2FofbjQ%3D)

Figure: General tab Here **IT Server Restart** is given as a field value under the column. If an incident falls into a category or is assigned to a workgroup where **IT Server Restart** is the specified resolution action, the system will provide an estimated time for when the server restart is expected to be completed. This information can be crucial for managing expectations and planning around server maintenance and downtime.
3. Navigate to **Group Criteria** tab and specify the values under Workgroup and Tenant. Here **Server Team** and **IT Department** are selected from the field value. Refer to the screenshot below.![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1710413912605.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A03%3A08Z&se=2026-11-06T09%3A03%3A08Z&sr=c&sp=r&sig=arWEIbvShCT6jnE895VK8bTnIiyHl3JaCFIEy%2FofbjQ%3D)Figure: Group Criteria
4. Select **By Users** and **By Groups** for adding new Users. If you have selected **By Users**, then enter the first name of the User in the text field.  
the **Group** **Users** from **Static Group**.  
![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1673268770942.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A03%3A08Z&se=2026-11-06T09%3A03%3A08Z&sr=c&sp=r&sig=arWEIbvShCT6jnE895VK8bTnIiyHl3JaCFIEy%2FofbjQ%3D)Figure: By Users  
The users cannot be edited in the current group configuration screen.  
If you have selected **By Groups**, then enter the first name of the Group in the text field.  
![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1673269096652.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A03%3A08Z&se=2026-11-06T09%3A03%3A08Z&sr=c&sp=r&sig=arWEIbvShCT6jnE895VK8bTnIiyHl3JaCFIEy%2FofbjQ%3D)Figure: By Groups
5. Click the Filter icon on the user control.  
![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1673269794045.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A03%3A08Z&se=2026-11-06T09%3A03%3A08Z&sr=c&sp=r&sig=arWEIbvShCT6jnE895VK8bTnIiyHl3JaCFIEy%2FofbjQ%3D)Figure: Filter icon
6. You can **Add a Condition** or **Add a Group** under **Filters** to add new Users.  
![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1673860707909.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A03%3A08Z&se=2026-11-06T09%3A03%3A08Z&sr=c&sp=r&sig=arWEIbvShCT6jnE895VK8bTnIiyHl3JaCFIEy%2FofbjQ%3D)Figure: Add Rule Condition/Group  
  
You can add multiple users at a time by clicking on the filter icon adjacent to the user control and the **Filters** window is displayed as shown below.  
![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1684394918846.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A03%3A08Z&se=2026-11-06T09%3A03%3A08Z&sr=c&sp=r&sig=arWEIbvShCT6jnE895VK8bTnIiyHl3JaCFIEy%2FofbjQ%3D)Figure: Filter based on User controls
7. Filter the users based on **Add Condition.** Refer to the screenshot for more details.![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1684395912221.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A03%3A08Z&se=2026-11-06T09%3A03%3A08Z&sr=c&sp=r&sig=arWEIbvShCT6jnE895VK8bTnIiyHl3JaCFIEy%2FofbjQ%3D)Figure: Group conditions
8. Click **Apply** to activate the **Filters.** Users matching the filtering criteria are reflected in the grid view. The screenshot displays the **Filters** field for **User Name** that **Contains** the alphabet '**a**'.  
![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1673334077494.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A03%3A08Z&se=2026-11-06T09%3A03%3A08Z&sr=c&sp=r&sig=arWEIbvShCT6jnE895VK8bTnIiyHl3JaCFIEy%2FofbjQ%3D)

Figure: User Name filter

Note

  - The operator loads based on the data type of the selected field.
  - The values control loads based on the selected field & operator.
  - You can enter multiple rows of filters by clicking on the ‘+’ icon.
  - You can define **AND/ OR** relationship between the filters.
  - You can define group relationships across filters.

The list displays the names of Users containing the alphabet '**a**.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1673334253007.png?sv=2026-02-06&spr=https&st=2026-11-06T08%3A03%3A08Z&se=2026-11-06T09%3A03%3A08Z&sr=c&sp=r&sig=arWEIbvShCT6jnE895VK8bTnIiyHl3JaCFIEy%2FofbjQ%3D)Figure: User list
9. Click **Update** to add new Users to the list.