---
title: "Average SLA time by Analyst"
slug: "average-sla-time-by-analyst"
updated: 2025-12-17T09:29:19Z
published: 2025-12-17T09:29:57Z
canonical: "help.symphonysummitai.com/average-sla-time-by-analyst"
---

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# Average SLA time by Analyst

The **Average SLA Time by Analyst** report measures the actual average business time taken by each analyst to respond to and resolve incidents, using the Average Response Elapsed Time and Average Resolution Elapsed Time metrics to provide insight into individual performance and service efficiency.

The **Average SLA time by Analyst** report is shown in the following representation:

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/im-sla-time-by-analyst-2025-07-18T07-02-18.772Z.jpg?sv=2026-02-06&spr=https&st=2026-10-29T23%3A12%3A36Z&se=2026-10-30T00%3A12%3A36Z&sr=c&sp=r&sig=oC1pGue3VUI7avpNOyt5B0nDKLn2MEY57RP1MrSB%2Ftg%3D)

Figure: Average SLA time by Analyst