---
title: "Average SLA time by Priority"
slug: "average-sla-time-by-priority"
updated: 2025-12-17T09:29:19Z
published: 2025-12-17T09:29:57Z
canonical: "help.symphonysummitai.com/average-sla-time-by-priority"
---

> ## Documentation Index
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# Average SLA time by Priority

The **Average SLA Time by Priority** report measures the actual average business time taken to respond to and resolve incidents at each priority level, using the Average Response Elapsed Time and Average Resolution Elapsed Time metrics to provide insight into service efficiency based on incident urgency.

The **Average SLA time by Priority** report is shown in the following representation:

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/im-sla-time-by-priority-2025-07-18T06-52-06.924Z.jpg?sv=2026-02-06&spr=https&st=2026-10-30T02%3A58%3A04Z&se=2026-10-30T03%3A58%3A04Z&sr=c&sp=r&sig=47g0rmWlZj9DJgmyT5UCdXR3jtYpMmDgj%2FLt23Tarww%3D)

Figure: Average SLA time by Priority