---
title: "Average SLA time by Workgroup"
slug: "average-sla-time-by-workgroup"
updated: 2025-12-17T09:29:19Z
published: 2025-12-17T09:29:57Z
canonical: "help.symphonysummitai.com/average-sla-time-by-workgroup"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Average SLA Time by Workgroup

The **Average SLA Time by Workgroup** report measures the actual average business time taken by each workgroup to respond to and resolve incidents, utilizing the Average Response Elapsed Time and Average Resolution Elapsed Time metrics to provide insight into team-level service efficiency.

The **Average SLA time by Workgroup** report is shown in the following representation:

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/im-sla-time-by-workgroup-2025-07-18T06-57-40.384Z.jpg?sv=2026-02-06&spr=https&st=2026-10-30T00%3A26%3A23Z&se=2026-10-30T01%3A26%3A23Z&sr=c&sp=r&sig=jEmRZwIoP2ZGB50%2Fnc%2F0DUTrfb31iZcZtOi3HPgEWcw%3D)

Figure: Average SLA time by Workgroup