---
title: "Change Type"
slug: "change-type-1"
updated: 2025-12-17T09:29:15Z
published: 2025-12-17T09:29:52Z
canonical: "help.symphonysummitai.com/change-type-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change Type

You can configure or modify the Change Types for Change Records (CRs) under a Tenant. You can add a new Change Type and map it to a configured Source Change Type. To configure Change Types, perform the following steps:

1. Navigate to **Change** > **Configuration** > **Change Type**. The Change Type - List page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/change_type.png?sv=2026-02-06&spr=https&st=2026-11-11T18%3A47%3A21Z&se=2026-11-11T19%3A47%3A21Z&sr=c&sp=r&sig=pc%2FSfygB4x9s2o6ILTs0X3l758jx5iMP30XoeNytcDo%3D)

Figure: Change Type - List page
2. From the left pane, hover and click **Add New**.
3. Select **Department** from the list.
4. Enter the required details specified in the following table and click **Submit**.

| Field | Description |
| --- | --- |
| Source Change Type | The Source Change Type refers to the reason category of a Change Request. It classify how or why a change initiated, providing context for evaluation, prioritization, and tracking. For example; Emergency, Normal, and Standard |
| Change Type | Specify a name to the Change Type in the Change Type textbox. |
| Active | The Change Type will displays as an option in the Change Type list on other application pages. By default, the checkbox is selected. |

#### **ACTIONS**

This section explains all the icons displayed on the ACTIONS panel of the Change Type page.

#### Show List

Click **Show List** to display the List table showing all the Change Types configured in the application for the selected Department.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/change_type(1).png?sv=2026-02-06&spr=https&st=2026-11-11T18%3A47%3A21Z&se=2026-11-11T19%3A47%3A21Z&sr=c&sp=r&sig=pc%2FSfygB4x9s2o6ILTs0X3l758jx5iMP30XoeNytcDo%3D)Figure: Change Type page: List of Change Types

**Change Type ID** column in the **LIST** table displays the ID associated with every configuration.

- To edit a Change Type, click the configured **Change Type**. Make the appropriate changes and click **Submit**. You cannot modify the Master Change Types.
- To display the inactive Change Types, click the **Include Inactive** checkbox.

> [!NOTE]
> Note
> 
> When the Change Types are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to add a new Change Type.