---
title: "Classification"
slug: "classification-6"
updated: 2025-12-17T09:29:22Z
published: 2025-12-17T09:30:01Z
canonical: "help.symphonysummitai.com/classification-6"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Classification

A Classification is the nature of the Problem Records (PRs) created by the Problem Managers or users with required access in an organization. You can add and modify Classification details for a Tenant.

### **Configure Classification**

To configure Classification, perform the following steps:

1. Navigate to **Problem** > **Configuration** > **Classification.** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_Classification_Navigation.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A28%3A51Z&se=2026-11-11T16%3A28%3A51Z&sr=c&sp=r&sig=YMbG%2BX%2BbeGRhfGbU8DfummCsclkgjrGwwmRbJJkP%2FqA%3D)

Figure: Classification
2. Select the required Department. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/P_Classification_Department.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A28%3A51Z&se=2026-11-11T16%3A28%3A51Z&sr=c&sp=r&sig=YMbG%2BX%2BbeGRhfGbU8DfummCsclkgjrGwwmRbJJkP%2FqA%3D)

Figure: Department
3. A list of all the configured Classifications for the selected Department is displayed under the **Details** section.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Classification_Details.png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A28%3A51Z&se=2026-11-11T16%3A28%3A51Z&sr=c&sp=r&sig=YMbG%2BX%2BbeGRhfGbU8DfummCsclkgjrGwwmRbJJkP%2FqA%3D) Figure: Classification Details

> [!NOTE]
> Note
> 
> - The Green color indicates a default Classification.
> - The Red color indicates a inactive Classification.
> - The Yellow color indicates a new Classification.
> - Before Classification name, the Classification ID associated with every configuration is displayed.

3. Right-click on any of the configured Classifications, a pop-up list with the following options is displayed·

- **Create Root Node**: Click this option to create a new Root Node/Classification. A new Node/Classification is created at the top of the configured Node list.
- **Create Child Node**: Click this option to create a Child Node/Classification. A Child Node/Classification will be created for the Node/Classification on which you have right clicked.
- **Rename**: Click this option to rename a Node/Classification.
- **Deactivate**: Click this option to deactivate a Node/Classification.

o **Set as Default**: Click this option to set a Node/Classification as default Node/Classification.

Note:

Emojis are supported for Problem Management module.

4. Click **Submit** to save the changes.

#### Actions

This section explains all the icons displayed on the **right-side** panel of the **Classification** page.

**Expand All**

Click **Expand All** to expand all the configured Classifications. To display the inactive Classifications, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the expanded Classification list is displayed under the **Details** section, the **Collapse** action is displayed on the **right-side** panel. Click **Collapse All** to collapse the Classification list.