---
title: "Urgency"
slug: "cm-admin-urgency"
updated: 2023-08-01T10:11:50Z
published: 2023-08-01T10:11:50Z
canonical: "help.symphonysummitai.com/cm-admin-urgency"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

**Urgency: Gateway to ensure better responsiveness to Change Requests!**

Urgency is typically determined based on the impact and criticality of a Change Request. It helps organizations identify which Change Requests (CRs) require immediate attention to minimize disruption and ensure business continuity. Urgency in managing CRs is often associated with time-sensitive changes, such as critical incidents, security vulnerabilities, or regulatory compliance requirements.

Effective Change Management practices leverage Urgency as a tool to ensure timely response and action while maintaining a focus on quality, stability, and overall service improvement.

**User Persona**: Administrator

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Final_Example_Doc360_v2.JPG?sv=2026-02-06&spr=https&st=2026-10-30T08%3A57%3A03Z&se=2026-10-30T09%3A57%3A03Z&sr=c&sp=r&sig=JcAMNYvmsL%2BxGdFzFQc7Q9E507Emuu9fW9ERHsqxvuc%3D)

Let's explore the following use case.

| **User Persona: Administrator** | **Solution** |
| --- | --- |
| ACME's Administrator is facing a challenge in managing a high volume of critical Change Requests (CRs) because of the delays in analyzing the urgency of CRs and addressing critical CRs. | ACME's Administrator can configure Urgency levels for the CRs. For example, configure high urgency levels for critical CRs that have a significant impact on business operations, security, or compliance. This ensures that these CRs receive immediate attention and are resolved promptly. |

### Configure Urgency

Configure Urgency for CRs to ensure that the system can handle urgent changes efficiently, minimize disruptions, and maintain service quality in a dynamic environment.

To configure Urgency, perform the following steps:

1. Navigate to **Design Studio** > **Select Module** > **Configuration** > **Change Configurations** > **Urgency**. The Urgency list page is displayed. Click **New**.  
![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Change_Urgency.jpg?sv=2026-02-06&spr=https&st=2026-10-30T08%3A57%3A03Z&se=2026-10-30T09%3A57%3A03Z&sr=c&sp=r&sig=JcAMNYvmsL%2BxGdFzFQc7Q9E507Emuu9fW9ERHsqxvuc%3D)Figure: Urgency list page
2. The Urgency ID page is displayed.  
![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Change_UrgencyID(1).jpg?sv=2026-02-06&spr=https&st=2026-10-30T08%3A57%3A03Z&se=2026-10-30T09%3A57%3A03Z&sr=c&sp=r&sig=JcAMNYvmsL%2BxGdFzFQc7Q9E507Emuu9fW9ERHsqxvuc%3D)Figure: Urgency ID
3. Enter the required details as described in the following table and click **Save**.

| Field | Description |
| --- | --- |
| Tenant* | Select the Tenant from the list. This is a mandatory field. |
| Description | Specify brief description about the Urgency. |
| Urgency Name | Enter the name of the Urgency. |
| Sort Order | Select the sort order in which the Urgency values are displayed or listed within the ITSM system when Analysts are selecting or viewing them. |
| Default | Select the check box to display the Urgency for the selected Tenant, by default. |
| Active | Select the check box to make the Urgency available on the other pages of the application. |