--- title: "Localization " slug: "configure-localization-crescendo" updated: 2025-05-29T09:44:41Z published: 2025-05-29T09:44:41Z canonical: "help.symphonysummitai.com/configure-localization-crescendo" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Localization Configuring localization is crucial for ensuring that the system effectively caters to the diverse linguistic and cultural needs of its users across different regions or countries. By implementing localization settings, organizations can provide a user experience that feels familiar and accessible to users regardless of their language. NoteAll forms need to be saved once to ensure that the attributes appear on the localization screen. ## Configure Localization The localization configuration on Apex helps clients worldwide translate forms and fields on the application into different languages. To configure localization settings, perform the following steps: 1. Navigate to **Design Studio** > **Application** > **Configuration** > **Localization Configuration.** The localization configuration page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1724825296441.png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A27%3A37Z&se=2026-10-31T13%3A27%3A37Z&sr=c&sp=r&sig=X73D8J3QvUb3CMGeXvX1baZKGp33CDc9cG03Dj0Qo1c%3D) Figure: Localization Configuration 2. Select the required forms and fields. Click **Save** to save the translated forms or fields. The fields available on the localization page are explained below. NoteWhen the Translation Scope is selected as **Global**, then only Language and Translation scope are displayed as below. Arabic language is used as an example here. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1724825198068.png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A27%3A37Z&se=2026-10-31T13%3A27%3A37Z&sr=c&sp=r&sig=X73D8J3QvUb3CMGeXvX1baZKGp33CDc9cG03Dj0Qo1c%3D) Figure: Global ### Language The Language dropdown allows you to choose from the list of languages available for Translation. The Language dropdown page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1737703379356.png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A27%3A37Z&se=2026-10-31T13%3A27%3A37Z&sr=c&sp=r&sig=X73D8J3QvUb3CMGeXvX1baZKGp33CDc9cG03Dj0Qo1c%3D)Figure: Language ### Translation Scope The translation scope lists the various forms available on Apex that can be translated. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1724829360740.png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A27%3A37Z&se=2026-10-31T13%3A27%3A37Z&sr=c&sp=r&sig=X73D8J3QvUb3CMGeXvX1baZKGp33CDc9cG03Dj0Qo1c%3D)Figure: Label Type The different labels available are explained in the following table. | **Field** | **Description** | | --- | --- | | Global | Translates all the global forms and fields that are available across the application. | | Consumer Forms | Translates all the forms and fields available for the analysts and end users such as cancel incident form, provide feedback, reopen incident form, etc. | | Master Data | Translates all the forms and fields available in the common master and admin forms such as priority, urgency, etc. | | Service Portal | Translates all the forms and fields available on the service portal such as end user portal, analyst portal, etc. | | Producer Forms | Translates all the forms and fields available on the interface of the application such as themes, AD import, Bulletins, etc. | NoteThe information icon displays a message stating, " Global labels are built-in or preset system labels, while Local labels are user generated static and dynamic labels." ### Module The module dropdown allows you to select the different modules in the application such as Incident Management, Service Request, Problem Management, or Change Management. For example, if the **Incident** module is selected then all the forms and fields available for Incidents can be translated. The Module page is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1703054826084.png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A27%3A37Z&se=2026-10-31T13%3A27%3A37Z&sr=c&sp=r&sig=X73D8J3QvUb3CMGeXvX1baZKGp33CDc9cG03Dj0Qo1c%3D) Figure: Module ### Translation By The Translation By dropdown allows you to choose a Form or a Field where the Language Translation should be applied. - If **By Form** is selected, you can choose the particular form to be translated. For example, if you choose By Form then the list of available forms is displayed such as, Incident details, Resolution code, Provide Feedback, etc. - If **By Field** is selected, you can choose the fields to be translated. For example, if you choose By Field then type in the field name such as urgency, impact, etc. that is to be translated. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1703055289883.png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A27%3A37Z&se=2026-10-31T13%3A27%3A37Z&sr=c&sp=r&sig=X73D8J3QvUb3CMGeXvX1baZKGp33CDc9cG03Dj0Qo1c%3D) Figure: Translation By ### Auto Translator The auto-translator feature automatically translates the forms and fields on the application. This feature ensures that translation is automatically done without manual intervention. Select all the mandatory details and click **Auto Translator**. Click **Save** to save the translation. Below is a sample page for the Arabic language.![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1724830642119.png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A27%3A37Z&se=2026-10-31T13%3A27%3A37Z&sr=c&sp=r&sig=X73D8J3QvUb3CMGeXvX1baZKGp33CDc9cG03Dj0Qo1c%3D)Figure: Arabic language translation The options available on the auto-translator page are explained in the following table. | **Field** | **Description** | | --- | --- | | Resource Type | Displays if the field to be translated is a label, validation message, placeholder, help text, etc. | | Field | Displays the name of the field, full validation message, etc. | | Value | Displays the translated field value in the selected language.  | | Search | Enables you to search for any specific resource, field, or value. | NoteOnce you click **Save** on the Global Settings page, the translated page takes about 5 minutes to load in the selected language. ## Edit Profile For the language translation to be applied for the forms and fields in Apex, the language option in Profile should be updated. To update the language in the Profile settings, perform the following steps: 1. Navigate to the top bar on the application and click the **Profile** name. Click **Edit Profile**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1724831435934.png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A27%3A37Z&se=2026-10-31T13%3A27%3A37Z&sr=c&sp=r&sig=X73D8J3QvUb3CMGeXvX1baZKGp33CDc9cG03Dj0Qo1c%3D)Figure: Edit profile 2. On the **User Profile** page, select the **Language** you wish to translate the Apex application. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1737703490982.png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A27%3A37Z&se=2026-10-31T13%3A27%3A37Z&sr=c&sp=r&sig=X73D8J3QvUb3CMGeXvX1baZKGp33CDc9cG03Dj0Qo1c%3D)Figure: User profile 3. Click **Submit**. Apex application is now translated to the selected language. The screenshot below shows the translated page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1724838463964.png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A27%3A37Z&se=2026-10-31T13%3A27%3A37Z&sr=c&sp=r&sig=X73D8J3QvUb3CMGeXvX1baZKGp33CDc9cG03Dj0Qo1c%3D)Figure: Arabic translation NoteFor a specific language translation to be applied, that particular language must be selected on the User Profile.  A sample screenshot displays the New Case page translated into French. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1736231248472.png?sv=2026-02-06&spr=https&st=2026-10-31T12%3A27%3A37Z&se=2026-10-31T13%3A27%3A37Z&sr=c&sp=r&sig=X73D8J3QvUb3CMGeXvX1baZKGp33CDc9cG03Dj0Qo1c%3D)Figure: New Case - French A Global Tenant is a Tenant, which is configured and available to the Local (Child) Tenants (referred to as Tenants) as the default configuration. All the Tenants under the Global Tenant inherit the configurations made for the Global Tenant. All the Tenants under a Global Tenant are known as Local Tenants. The Local Tenants inherit configurations made at the Global Tenant level.