---
title: "Configure Service Category"
slug: "configure-service-category"
updated: 2025-12-17T09:29:25Z
published: 2025-12-17T09:30:07Z
canonical: "help.symphonysummitai.com/configure-service-category"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Service Category

### **Configure Service Category**

To configure Service Category, perform the following steps:

1. Select **Request** > **Configuration** > **Service Requests Masters** > **Service Category**.
2. Select **Tenant** for which Service Category must be configured. Service Category list is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/service category.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A21%3A02Z&se=2026-11-11T17%3A21%3A02Z&sr=c&sp=r&sig=ReTSQcnef4Gx17NdzuYAZ2AZKjzgMWTkuSN4lKrYm7s%3D)

Figure: Service Category List
3. Click **Add New** on the **Actions** panel in the list page to configure a new Service Category. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/sc(4).png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A21%3A02Z&se=2026-11-11T17%3A21%3A02Z&sr=c&sp=r&sig=ReTSQcnef4Gx17NdzuYAZ2AZKjzgMWTkuSN4lKrYm7s%3D)

Figure: Service Category
4. Enter the required details on the configuration page.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/sc configu page(1).png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A21%3A02Z&se=2026-11-11T17%3A21%3A02Z&sr=c&sp=r&sig=ReTSQcnef4Gx17NdzuYAZ2AZKjzgMWTkuSN4lKrYm7s%3D)

Figure: Service Category For Field Description, refer to the following table:

| **Field** | **Description** |
| --- | --- |
| **DETAILS** |
| Parent Category | Select a **Category** from the list to define it as a **Parent Category.** Lists all the Category names, which are not mapped to any other Categories as a Child Category. |
| Category Name | Enter **Category Name.** |
| Sort Order | Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the **Service Category** list on the other pages of the application. |
| Description | Type in a brief description about the Service Category. |
| Category Image | Click the **Upload** icon to select an image for the Service Category |
| Tile Color | Select a color for the Tile. |
| Active | Indicates the status of the Impact value. - If selected, the Impact value becomes an available option on the other pages of the application. - If not selected, the Impact value becomes an inactive value. The inactive Impact values are not displayed in the **Impact** list on the other pages of the application. |
5. Click **Submit** to create a new **Service Category**.

**Actions**

This section explains all the icons on the **Actions** panel of the **Service Category** page.

#### **SHOW LIST**

Click **SHOW LIST** to display the **LIST** table showing all the Service Categories configured for the selected Tenant.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/show list.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A21%3A02Z&se=2026-11-11T17%3A21%3A02Z&sr=c&sp=r&sig=ReTSQcnef4Gx17NdzuYAZ2AZKjzgMWTkuSN4lKrYm7s%3D)Figure: SERVICE CATEGORY page: List of service Categories

**Category ID** column in the **LIST** table displays the ID associated with the configuration details. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/service category.png?sv=2026-02-06&spr=https&st=2026-11-11T16%3A21%3A02Z&se=2026-11-11T17%3A21%3A02Z&sr=c&sp=r&sig=ReTSQcnef4Gx17NdzuYAZ2AZKjzgMWTkuSN4lKrYm7s%3D)

- To edit details of a Service Category, click the **Category Name**. Make appropriate changes and click **SUBMIT**.
- To display the inactive Service Categories, click the **Include Inactive** check box.

> [!NOTE]
> Note
> 
> When the Service Categories are displayed under the **LIST** table, the **ADD NEW** action is displayed on the **ACTIONS** panel. Click **ADD NEW** to configure a new Service Category.