---
title: "Configure Urgency"
slug: "configure-urgency"
updated: 2025-12-17T09:29:22Z
published: 2025-12-17T09:30:01Z
canonical: "help.symphonysummitai.com/configure-urgency"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Urgency

What is Urgency?

Urgency defines the degree of importance of an Incident. You can add and modify Urgency details for Incidents for a Tenant.

**To configure Urgency values:**

1. Select **Incident** > **Configuration** > **SLA Configuration** > **Urgency.**
2. On the **URGENCY** page, click **ADD NEW** on the **ACTIONS** panel.
3. Select the Tenant and type in the new Urgency details. For information about the fields on the **URGENCY** page, see [228557072](https://eitdocs.atlassian.net/wiki/spaces/ELSP3/pages/19983143/Configuring+Urgency+IM).
4. Click **SUBMIT.** A new Urgency value is configured.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Urgency.jpg?sv=2026-02-06&spr=https&st=2026-11-11T16%3A41%3A11Z&se=2026-11-11T17%3A41%3A11Z&sr=c&sp=r&sig=6oo23RP6k9%2B%2BnEk8KK4EEID0xHQnO4OniPE9pLcwiSw%3D)

Figure: URGENCY page

**Field Description**

The following table describes the fields on the **URGENCY** page:

| **Field** | **Description** |
| --- | --- |
| **DETAILS** |
| Urgency Name | Type in a name for the Urgency. |
| Sort Order | Type in a numeric value, which indicates the sequence number in which the Urgency will be displayed in the **Urgency** list on the configuration pages of the application. |
| Default | Select this check box to display this Urgency value as the default Urgency value on the other pages of the application. |
| Active | Indicates the status of the Urgency value. - If selected, the Urgency value becomes an available option on the other pages of the application. - If not selected, the Urgency value becomes an inactive value. The inactive Urgency values are not displayed in the **Urgency** list on the other pages of the application. |

**ACTIONS**

This section explains all the icons displayed on the **ACTIONS** panel of the **URGENCY** page.

**SHOW LIST**

Click **SHOW LIST** to display the **LIST** table showing all the Urgency values configured for the selected Tenant.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Urgency list.jpg?sv=2026-02-06&spr=https&st=2026-11-11T16%3A41%3A11Z&se=2026-11-11T17%3A41%3A11Z&sr=c&sp=r&sig=6oo23RP6k9%2B%2BnEk8KK4EEID0xHQnO4OniPE9pLcwiSw%3D) Figure: URGENCY page: List of Urgency values

**Urgency ID** column in the **LIST** table displays the ID associated with every configuration.

- To edit an Urgency value, click the **Urgency Name**. Make appropriate changes and click **SUBMIT**.
- To display the inactive Urgency values, click the **Include Inactive** check box.

> [!NOTE]
> Note:
> 
> When the Urgency Configurations are displayed under the **LIST** table, the button **ADD NEW** and **IMPORT** are displayed on the **ACTIONS** panel**.**
> 
> - Click **ADD NEW** to configure a new Urgency.
> - Click **IMPORT** to update or create multiple Urgency Configurations, importing the Master Excel template. Upon clicking **IMPORT**, you will be redirected to the **EXCEL MASTERS IMPORT** page, where you can download the excel template and fill the required data to update on the **URGENCY**.