---
title: "Configure Vendor"
slug: "configure-vendor"
updated: 2024-03-04T05:10:17Z
published: 2025-12-17T09:27:34Z
canonical: "help.symphonysummitai.com/configure-vendor"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Vendor

Vendors play a crucial role in enabling organizations to deliver high-quality IT services efficiently and effectively. Vendors are external entities that provide goods, services, or resources to support the organization's IT infrastructure and operations. These vendors could range from hardware and software suppliers to cloud service providers, consultants, and contractors. An introduction to vendors in ITSM involves understanding their significance, roles, and management within the IT service delivery framework.

A **Vendor** configured at both the **Domain** and **Subdomain** levels involves comprehensive management of contact details and branding elements like logos. To establish a seamless system, it's crucial to link Vendor records across various modules for efficient tracking and management.

At the **Domain** and **Subdomain** level, Application Designer can input details related to the Vendor , ensuring accuracy in contact details and attaching the designated logo. This establishes a unified identity level reflecting a hierarchical structure from the **Domain** to the **Subdomain.**

To configure a **Vendor**, perform the following steps:

1. Navigate to **Design Studio** > **Application** > **Vendor****.**  
A **Vendor** list screen along with an option for adding a new customer is displayed.  
  
![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Vendor%20List%20Page.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A51%3A52Z&se=2026-11-08T17%3A51%3A52Z&sr=c&sp=r&sig=Mv%2B5DbsNjRJxr1MjeJAwk5t8ZQEAe9V%2Fpxqmyi7l26M%3D)Figure: Vendor List Page
2. Click **New** to create a new **Vendor**.  
The configuration screen is displayed.  
  
![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Vendor%20Configuration%20Page.png?sv=2026-02-06&spr=https&st=2026-11-08T16%3A51%3A52Z&se=2026-11-08T17%3A51%3A52Z&sr=c&sp=r&sig=Mv%2B5DbsNjRJxr1MjeJAwk5t8ZQEAe9V%2Fpxqmyi7l26M%3D)Figure: Create Vendor
3. Enter the appropriate details in the required fields.  
  
Refer to the following table for field description:  

| Field | Description |
| --- | --- |
| Domain* | Select the **Domain** name from the dropdown, by default previously selected values are auto populated. |
| Sub Domain* | Select the **Sub Domain** name from the dropdown, by default previously selected values are auto populated. |
| Vendor Name* | Enter the **Vendor** **Name** in the textbox. NoteThe name should be unique and can have upto 200 characters. |
| Parent Vendor | Select **Parent Vendor** from the dropdown list. NoteFor the first configuration, the Parent Vendor will be blank. From the second Vendor configuration onwards, the Parent Vendor dropdown will start having configured Vendors in the dropdown list. |
| Contact Person | Enter the **Contact Person** name for the Vendor. This text field can have up to 200 characters. |
| Designation | Select the **Designation** for the Vendor from the dropdown list. |
| Mobile Phone | Enter the **Mobile Phone** contact number of the Vendor by selecting the appropriate country code. NoteThe first two numerical characters represent the country code and the next ten characters represent the Mobile Phone number of the Vendor. |
| Work Phone | Enter the **Work Phone** contact number of the Vendor. This is a numerical field that should contain 12 characters. |
| Location | Select the **L****ocation** by typing inside the textbox, related locations will be displayed in the dropdown for the Application Designer to select. |
| E-mail ID* | Enter the **E-mail ID** of the Vendor. NoteThe textbox can contain minimum 1 character and maximum of 200 Characters having "@" and "." as special characters. |
| Address | Enter the **Address** of the Vendor. NoteThe text area can contain characters up to 2000 characters. |
| Remark | Enter Remark about the Vendor. |
| Logo | Upload the Vendor logo. NoteA maximum size of 2mb logo can be uploaded. |
| Attachment | Attach files that support the requirement for the Vendor. NoteA maximum size of 25mb file can be attached. |
| Active | Enable the **Active** switch control, this indicates that the Vendor configuration is active across the application. By default, this option is enabled unless the Application Designer disables for any specific reason. |

* Indicates that input is mandatory.
4. Click **Submit**.  
The configured Vendor is displayed on the list page.