---
title: "Create Update and List Service Request"
slug: "create-update-and-list-service-request"
updated: 2025-12-17T09:29:22Z
published: 2025-12-17T09:30:01Z
canonical: "help.symphonysummitai.com/create-update-and-list-service-request"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Update and List Service Request

A Service Request is a formal request from a user for something new to be provided such as access to an application, a new hardware device, software installation, or information. Using Copilot in Apex, you can handle service requests easily through a conversational interface, without filling out complex forms.

You can perform following actions on Copilot Assistant.

[Create](/summit-platform/docs/create-update-and-list-service-request#create-service-request)

[Update](/summit-platform/docs/create-update-and-list-service-request#update-service-request)

[Retrieve SR List](/summit-platform/docs/create-update-and-list-service-request#view-service-request)

## Create Service Request

- Start a chat with Copilot and describe what you need (example: “Log SR for VPN issue”).
- Copilot will ask you questions based on the Catalog to capture all necessary details.
- Once the information is complete, Copilot submits the service request, generates a request number, and shares a confirmation with you.

To Create an SR using Apex Copilot assistant, perform the following steps:

1. Log in to the application.
2. Click Copilot AI Assistant icon on the bottom screen. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/End User screen 1(2).png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A02%3A51Z&se=2026-11-11T16%3A02%3A51Z&sr=c&sp=r&sig=56E8BGC9d1bMJD5x4ARXFPqefdNkyyyKqEihsOVKyrE%3D)

Figure: AI Copilot
3. Enter the query and click on the send icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/send icon(1).png?sv=2026-02-06&spr=https&st=2026-11-11T15%3A02%3A51Z&se=2026-11-11T16%3A02%3A51Z&sr=c&sp=r&sig=56E8BGC9d1bMJD5x4ARXFPqefdNkyyyKqEihsOVKyrE%3D) . Example: Create SR for computer accessories. Based on the given query it will request for certain details and create an SR with ID.

For more information, refer [Create Service Request](https://help.symphonysummitai.com/copilot/docs/create-service-request).

## Update Service Request

- Interact with Copilot to add comments, provide additional information.
- Your updates are instantly recorded and communicated to the IT team handling your request.

For more information, refer [Update Service Request](https://help.symphonysummitai.com/copilot/docs/update-service-request).

## View Service Request

- Ask Copilot to show your service requests (Example: “How many Service Requests i have created so far”).
- Copilot displays your active and past requests along with their current status, making it easy to track progress.

For more information, refer [View Service Request](https://help.symphonysummitai.com/copilot/docs/enquire-requests).