---
title: "Customer Feedback"
slug: "customer-feedback"
updated: 2025-12-17T09:29:19Z
published: 2025-12-17T09:29:57Z
canonical: "help.symphonysummitai.com/customer-feedback"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Feedback

The Customer Feedback feature in SLA Management provides a centralized interface for capturing, viewing, and analyzing feedback from customers regarding. This feature plays a crucial role in service quality assessment, continuous improvement, and customer satisfaction tracking.

Accessible to admins or service quality managers, this functionality allows users to filter, review, and respond to feedback based on organizational parameters like Department and Customer.

To view the Customer Feedback, perform the following steps:

1. Log in to the application as an Admin.
2. Navigate to **SLA** > **User** > **Service Quality** > **Customer Feedback**.
3. Filter based on **Customer** and **Department**. Then click **Submit** to view the Customer Feedback. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1752642417991.png?sv=2026-02-06&spr=https&st=2026-11-11T14%3A44%3A36Z&se=2026-11-11T15%3A44%3A36Z&sr=c&sp=r&sig=HXV3l%2BAIeT6ot4TMKp%2Fa8fKSEf6%2F8fnAROkb33xpvJY%3D)

Figure: Customer Feedback
4. Customer Feedback list is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SLA - customer feedback.png?sv=2026-02-06&spr=https&st=2026-11-11T14%3A44%3A36Z&se=2026-11-11T15%3A44%3A36Z&sr=c&sp=r&sig=HXV3l%2BAIeT6ot4TMKp%2Fa8fKSEf6%2F8fnAROkb33xpvJY%3D)

Figure: Customer Feedback