--- title: "Define SLA Type " slug: "define-type-characteristics" tags: ["SLA Type"] updated: 2025-02-12T12:25:06Z published: 2025-02-12T12:25:06Z canonical: "help.symphonysummitai.com/define-type-characteristics" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Define Type Characteristics ## Configure SLA Type Configuring the SLA Type within a Tenant involves defining it with a unique name that explains its purpose and provides a brief description of its functionality. To configure an SLA Type, perform the following steps: 1. Log in as an Application Designer. The Application Portal is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/log in as app designer(1).png?sv=2026-02-06&spr=https&st=2026-11-04T10%3A07%3A00Z&se=2026-11-04T11%3A07%3A00Z&sr=c&sp=r&sig=9P0x1e2YNEVN%2Fhz2izguN9lEXHBbVHYEpfplnWI%2FEw0%3D) Figure: App Portal 2. Click Application Group tab and select an Application. Example: Application Groups will be configured as IT, HR, Finance, etc, and Applications are Asset Management, Service Management, etc. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/apps and app group(2).png?sv=2026-02-06&spr=https&st=2026-11-04T10%3A07%3A00Z&se=2026-11-04T11%3A07%3A00Z&sr=c&sp=r&sig=9P0x1e2YNEVN%2Fhz2izguN9lEXHBbVHYEpfplnWI%2FEw0%3D) Figure: Application and Application Group 3. Click the settings gear icon on the top panel and navigate to **Design Studio** > **Module** > **Designers** > **SLA Designer** > **SLA Type**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SLA Type Navigation(1).png?sv=2026-02-06&spr=https&st=2026-11-04T10%3A07%3A00Z&se=2026-11-04T11%3A07%3A00Z&sr=c&sp=r&sig=9P0x1e2YNEVN%2Fhz2izguN9lEXHBbVHYEpfplnWI%2FEw0%3D) Figure: SLA Type Navigation 4. Select Domain and subsequently on the Domain tree view select Sub Domain in the dropdown. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Domain and Sub Domain.png?sv=2026-02-06&spr=https&st=2026-11-04T10%3A07%3A00Z&se=2026-11-04T11%3A07%3A00Z&sr=c&sp=r&sig=9P0x1e2YNEVN%2Fhz2izguN9lEXHBbVHYEpfplnWI%2FEw0%3D) Figure: SLA Type - Domain and Sub Domain 5. Select **Tenant** from the Tenant tab under which the SLA Type will be configured. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Tenant selection.png?sv=2026-02-06&spr=https&st=2026-11-04T10%3A07%3A00Z&se=2026-11-04T11%3A07%3A00Z&sr=c&sp=r&sig=9P0x1e2YNEVN%2Fhz2izguN9lEXHBbVHYEpfplnWI%2FEw0%3D) Figure: SLA Type - Tenant 6. Click **New** to configure an SLA Type**.** ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/new sla type.png?sv=2026-02-06&spr=https&st=2026-11-04T10%3A07%3A00Z&se=2026-11-04T11%3A07%3A00Z&sr=c&sp=r&sig=9P0x1e2YNEVN%2Fhz2izguN9lEXHBbVHYEpfplnWI%2FEw0%3D) Figure: SLA Type 7. Enter the appropriate details in the required fields. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/ad sla type(1).png?sv=2026-02-06&spr=https&st=2026-11-04T10%3A07%3A00Z&se=2026-11-04T11%3A07%3A00Z&sr=c&sp=r&sig=9P0x1e2YNEVN%2Fhz2izguN9lEXHBbVHYEpfplnWI%2FEw0%3D) Figure: Add SLA Type For more information, refer to the following field description table. | Field | Description | | --- | --- | | Name | Enter a unique name for the SLA Type. The system provides flexible options to define different SLA Types for different Tenants. Example: - HR Tenant may have SLA Types such as Turn Around Time(TAT) on the onboarding process. - IT Tenant will have Response SLA Time and Resolution SLA Time. | | Description | Enter a description of the SLA Type that is being configured. Example: For Response SLA Type, define the purpose of why Response SLA is configured in the selected Module. | | Domain* | Specifies the **Domain** name, by default the value is pre-populated from the selection on the list page. This can be changed from the provided dropdown field. Example: This typically refers to organization names like SymphonyAI, TCS, Wipro etc. | | Sub Domain* | Specifies the Sub Domain name, by default the value is pre-populated from the selection on the list page. This can be changed from the provided dropdown field. Example: If the selected Domain is SymphonyAI then divisions within that can be referred to as Sub Domain. Like, RetailAI, EnterpriseAI, etc. | | Tenant* | Specifies the Tenant name, by default the value is pre-populated from the selection on the List page. Multiple Tenants can be selected using the checkbox in the dropdown list. Example: If the selected Domain and Sub Domain are SymphonyAI and EnterpriseAI respectively then the Tenants under tree structure can be of HR, IT, Finance, and etc. | | Active | Indicates that the configured SLA Type is Active in the system for usage. - Enabled SLA Type **Active** switch: The configured SLA Type can be used across the application. - Disabled SLA Type **Active** switch: The configured SLA Type cannot be used in the application. | 8. Click **Submit** to complete the configuration. A success pop-up message along with options to navigate to list or add SLA Rule is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/SLA Type- success message.png?sv=2026-02-06&spr=https&st=2026-11-04T10%3A07%3A00Z&se=2026-11-04T11%3A07%3A00Z&sr=c&sp=r&sig=9P0x1e2YNEVN%2Fhz2izguN9lEXHBbVHYEpfplnWI%2FEw0%3D) Figure: Success Message **Success Message Action Buttons** The buttons on the success message perform the following actions: - **Go to List**: Click this button to navigate to the SLA Type List screen. - **Add SLA Rule**: Click this button to configure a new SLA Rule. | [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/conditions(5).png?sv=2026-02-06&spr=https&st=2026-11-04T10%3A07%3A00Z&se=2026-11-04T11%3A07%3A00Z&sr=c&sp=r&sig=9P0x1e2YNEVN%2Fhz2izguN9lEXHBbVHYEpfplnWI%2FEw0%3D)](https://help.symphonysummitai.com/summit-platform/docs/sla-rule) | | --- | | [Configure SLA Rule](https://help.symphonysummitai.com/summit-platform/docs/sla-rule) | Tenant is a platform component that is created inside the Sub Domain to leverage the independent functionality of a department along with data privacy. Primary entity in the platform topology which is required to create other components. Sub Domains are subsidiaries under Domains that are used to design the next level of platform components to function independently as required by business units.