---
title: "End User"
slug: "end-user-12"
updated: 2025-12-17T09:30:16Z
published: 2025-12-17T09:30:16Z
canonical: "help.symphonysummitai.com/end-user-12"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# End User

End Users can create Change Records (CRs) to add, modify, or remove Configuration Items, policies, procedures, or Knowledge Records. CRs can also be triggered by Incidents, Problems, Events, or Service Requests. Once created, CRs are in Draft status and cannot have core fields edited, only additional info.