---
title: "End User"
slug: "end-user-17"
updated: 2025-12-17T09:30:16Z
published: 2025-12-17T09:30:16Z
canonical: "help.symphonysummitai.com/end-user-17"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# End User

The End User is typically a employee, who queries with the help of copilot assistant to solve day- to day problems. These prompts can include creating, updating and viewing of Incidents / Service Requests, querying Knowledge Base articles.

As an End User you can perform the following actions:

- Retrieve, Update, List Incidents
- Retrieve, Update, List Service Requests
- Search Knowledge Base articles