---
title: "Major Incident Recipients"
slug: "incident-other-major-incident-configuration"
tags: ["Major Incident Recipients", "Major Incident", "Incident Configuration", "Service Management"]
updated: 2025-02-18T04:11:31Z
published: 2025-02-18T04:11:31Z
canonical: "help.symphonysummitai.com/incident-other-major-incident-configuration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Major Incident Configuration

A major Incident is the one with highest-impact and highest-urgency and that largely affects the entire organization. Immediately after a Major Incident is reported as a next step the right stake holder teams must be informed about the same. ![Major incident](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Major%20incident.png?sv=2026-02-06&spr=https&st=2026-11-04T01%3A04%3A52Z&se=2026-11-04T02%3A04%3A52Z&sr=c&sp=r&sig=R75dw1plwvuzz6WJI038j%2FhCqLRoA1iBvJBQ%2Ft6YOn0%3D)

Figure: Major Incident Recipients

Let's explore the following use-case.

| **Use Case****User Persona: Administrator** | **Solution** |
| --- | --- |
| NovaTech is improvising the way Major incidents are handled in the company right from Major incident identification to informing stakeholders on the same. | To resolve this, the Administrator configures Major Incident Recipients with information on Priority, appropriate Workgroup and Urgency so that when there is a major incident the amount of time needed to inform stakeholders is significantly reduced. |

### Configure Major Incident Configuration

To configure the Resolution Code, perform the following steps.

1. Click **Service Management**.
2. Click **Settings** > **Design Studio**.  
![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1714476863697.png?sv=2026-02-06&spr=https&st=2026-11-04T01%3A04%3A52Z&se=2026-11-04T02%3A04%3A52Z&sr=c&sp=r&sig=R75dw1plwvuzz6WJI038j%2FhCqLRoA1iBvJBQ%2Ft6YOn0%3D)Figure: Select Design Studio
3. Navigate to **Design Studio** > **Module** > **Configuration** > **Others** > **Major Incident Configuration**. The admin can view the list of all configured records. To learn more about managing the list page navigate to [Manage Major Incident Configuration](https://help.symphonysummitai.com/summit-platform/docs/manage-major-incident-configuration).

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1709467211467.png?sv=2026-02-06&spr=https&st=2026-11-04T01%3A04%3A52Z&se=2026-11-04T02%3A04%3A52Z&sr=c&sp=r&sig=R75dw1plwvuzz6WJI038j%2FhCqLRoA1iBvJBQ%2Ft6YOn0%3D)

Figure: Major Incident Configuration

4. Click **New** to configure a new Major Incident Recipient list. For more information on the fields refer to the table below.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1709467250868.png?sv=2026-02-06&spr=https&st=2026-11-04T01%3A04%3A52Z&se=2026-11-04T02%3A04%3A52Z&sr=c&sp=r&sig=R75dw1plwvuzz6WJI038j%2FhCqLRoA1iBvJBQ%2Ft6YOn0%3D)Figure: Major Incident Configuration New

| Field | Description |
| --- | --- |
| Tenant* | A Tenant is similar to a department within an organization that provides support related to an IT or a facility. |
| Workgroup | A Workgroup is a group of members in a Tenant or a unit in an organization who are authorized to perform a specific set of business activities. |
| Category | A Category is a group, representing the type of an Incident. Based on these Categories Incidents are assigned to resolve. |
| Priority | Priority defines the precedence in which a particular Incident should be addressed. |
| Recipients | Include one or many recipients from this drop down who are supposed to be informed on Major Incidents. |

5. Enter all the details and click **Save**.

Tenant is a platform component that is created inside the Sub Domain to leverage the independent functionality of a department along with data privacy.