---
title: "List Approve and Reject Service Request"
slug: "list-approve-and-reject-service-request"
updated: 2025-12-17T09:29:25Z
published: 2025-12-17T09:30:07Z
canonical: "help.symphonysummitai.com/list-approve-and-reject-service-request"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# List Approve and Reject Service Request

You can retrieve list of SRs through the Copilot which are in the **Pending Approval** Status. The Copilot will provide details such as SR number and their Categories. That you can view and Approve / Reject an SR.

To the list and approve from the of pending approvals, perform the following steps:

1. Log in to the application as an Approver.

1. Click Copilot AI Assistant icon on the bottom screen. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1753778924317.png?sv=2026-02-06&spr=https&st=2026-11-11T14%3A34%3A40Z&se=2026-11-11T15%3A34%3A40Z&sr=c&sp=r&sig=nO%2BgmyP1rsPsu35n4Q7%2BWVP4gKnjMEQVrEij7P2Cvm0%3D)

Figure: AI Copilot
2. Enter the query and click on the send icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/send icon(1).png?sv=2026-02-06&spr=https&st=2026-11-11T14%3A34%3A40Z&se=2026-11-11T15%3A34%3A40Z&sr=c&sp=r&sig=nO%2BgmyP1rsPsu35n4Q7%2BWVP4gKnjMEQVrEij7P2Cvm0%3D) . Example: Retrieve list of SRs for Approval. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/approvals(1).png?sv=2026-02-06&spr=https&st=2026-11-11T14%3A34%3A40Z&se=2026-11-11T15%3A34%3A40Z&sr=c&sp=r&sig=nO%2BgmyP1rsPsu35n4Q7%2BWVP4gKnjMEQVrEij7P2Cvm0%3D)

Figure: Retrieve SR Approval List
3. To approve any SR, prompt the Copilot Assistant as “**Approve SR<ID>**”. The Copilot Assistance will prompt back for confirmation. Upon confirming, SR is approved. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/approved(1).png?sv=2026-02-06&spr=https&st=2026-11-11T14%3A34%3A40Z&se=2026-11-11T15%3A34%3A40Z&sr=c&sp=r&sig=nO%2BgmyP1rsPsu35n4Q7%2BWVP4gKnjMEQVrEij7P2Cvm0%3D)

Figure: SR Approval

> [!NOTE]
> Note
> 
> Similarly, you can prompt the Copilot Assistant to Reject any SR.

For more information, refer [Copilot SR Approvals](https://help.symphonysummitai.com/copilot/docs/retrieve-approvals).