---
title: "Overview"
slug: "mailbox-configuration-overview"
updated: 2024-04-29T10:17:45Z
published: 2024-04-29T10:17:45Z
canonical: "help.symphonysummitai.com/mailbox-configuration-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

**Designing a mailbox is now easy!**

Mailbox configuration enables you to design and configure your mailbox as per your requirements. You can select the desired protocol and determine the rules as per priority to achieve a viable mail system. The mailbox can be configured to enable E-mail parsing.

The following infographic illustrates the capabilities of Mailbox Configuration:

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1678715934469.png?sv=2026-02-06&spr=https&st=2026-10-26T23%3A47%3A49Z&se=2026-10-27T00%3A47%3A49Z&sr=c&sp=r&sig=dd7c1uNdXc9BrCePHMyGuTWkC8x80IUg4cgcASfftBQ%3D)

Figure: Mailbox Configuration Capabilities

Let's explore the following use case

| **Use Case** **User Persona: Super Admin / Administrator** | **Solution** |
| --- | --- |
| NovaTech needs to track all the support requests coming in through emails. This requires configuring a service management mail handler with a shared mailbox. | Sandra configures a mailbox by defining the **basic** **details**, **rules**, and **actions**. By connecting to the mailbox and extracting the email folder structure during the first configuration step, the **Mailbox Diagnosis** function allows her to verify the accuracy of the mailbox being configured, which helps save a lot of time. |

Mailbox Configuration enables you to establish a mail handler with a shared mailbox by configuring the appropriate mailbox, username, protocol, and port.

The following infographic illustrates the steps required to configure a new mailbox:**![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/General%20(3).gif?sv=2026-02-06&spr=https&st=2026-10-26T23%3A47%3A49Z&se=2026-10-27T00%3A47%3A49Z&sr=c&sp=r&sig=dd7c1uNdXc9BrCePHMyGuTWkC8x80IUg4cgcASfftBQ%3D)**Figure: Mailbox Configuration Stepper

Let's dive deep and understand how a mailbox can be configured!

| [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Geeral.jpg?sv=2026-02-06&spr=https&st=2026-10-26T23%3A47%3A49Z&se=2026-10-27T00%3A47%3A49Z&sr=c&sp=r&sig=dd7c1uNdXc9BrCePHMyGuTWkC8x80IUg4cgcASfftBQ%3D)](https://help.symphonysummitai.com/summit-platform/docs/define-characteristics) | [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/configuration.jpg?sv=2026-02-06&spr=https&st=2026-10-26T23%3A47%3A49Z&se=2026-10-27T00%3A47%3A49Z&sr=c&sp=r&sig=dd7c1uNdXc9BrCePHMyGuTWkC8x80IUg4cgcASfftBQ%3D)](https://help.symphonysummitai.com/summit-platform/docs/configure-mailbox-1) | [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/rules.jpg?sv=2026-02-06&spr=https&st=2026-10-26T23%3A47%3A49Z&se=2026-10-27T00%3A47%3A49Z&sr=c&sp=r&sig=dd7c1uNdXc9BrCePHMyGuTWkC8x80IUg4cgcASfftBQ%3D)](https://help.symphonysummitai.com/summit-platform/docs/mailbox-rules) | [![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/schedule.jpg?sv=2026-02-06&spr=https&st=2026-10-26T23%3A47%3A49Z&se=2026-10-27T00%3A47%3A49Z&sr=c&sp=r&sig=dd7c1uNdXc9BrCePHMyGuTWkC8x80IUg4cgcASfftBQ%3D)](https://help.symphonysummitai.com/summit-platform/docs/schedule) |
| --- | --- | --- | --- |
| [General](https://help.symphonysummitai.com/summit-platform/docs/define-characteristics) | [Configuration](https://help.symphonysummitai.com/summit-platform/docs/configure-mailbox-1) | [Rules](https://help.symphonysummitai.com/summit-platform/docs/mailbox-rules) | [Schedule](https://help.symphonysummitai.com/summit-platform/docs/schedule) |

**Email parsing** is the process of extracting relevant information from an email message and organizing it in a structured format that can be easily processed by software applications. This involves analyzing the contents of an email, such as the sender, recipient, subject, body, attachments, and any other pertinent data.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Glossary/image-1711452902289.png?sv=2026-02-06&spr=https&st=2026-10-26T23%3A47%3A49Z&se=2026-10-27T00%3A47%3A49Z&sr=c&sp=r&sig=dd7c1uNdXc9BrCePHMyGuTWkC8x80IUg4cgcASfftBQ%3D)