--- title: "Manage Category Priority and Service Window" slug: "manage-category-priority-and-service-window" updated: 2024-05-24T08:51:16Z published: 2024-05-24T08:51:16Z canonical: "help.symphonysummitai.com/manage-category-priority-and-service-window" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage Category Priority and Service Window With flexible Edit, View, and Filter options efficiently manage this matrix configuration. ### **View** The View option displays the list of **Category Priority and Service Window** **Matrix** configured for the Incident. To view the listing page of the MIM Team Matrix, perform the following steps. 1. Navigate to **Design Studio** > **Module** > **Configuration** > **Matrices** > **Category Priority and Service Window** **Matrix**. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1716540391871.png) Figure: View Category, Priority and Service Window Matrix Click ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702457517419.png) icon to view the configured records in a new tab or a new window. Click![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1702457213326.png) icon to view the details of the configured records. ### **Filter** The **Filter** option present in the **Category Priority and Service Window** **Matrix** allows the restriction of content based on specific criteria. The following option is displayed for fields with alphabetical values. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1709445366756.png) Figure: Filter Category Priority and Service Window Matrix You can add new filters as per your requirement with available options of fields and operators. You can also delete any specific filter using the delete icon if not required anymore. To add filter, perform the following steps. 1. Click Filters icon. The following page pop-up is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1709444888196.png)Figure: Filters 2. Click **Add Filter**. The following screenshot is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1709444939009.png)Figure: Add Filter - Click the **Filter** icon to view the following filter options. Select the **Match All** or **Match Any** option from the list to filter the data based on the condition selected. The **Match All** option is selected, by default. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1716540497797.png)Figure: Add Filter - Select the option to compare the data based on the conditions. Available options are as follows: - - Starts With - Contains - Not contains - Ends with - Equals - Not equals - Less than - Less than or equal to - Greater than - Greater than or equal to - Date is - Date is not - Date is before - Date is after - Active - Not ActiveNoteThe following filter options are available for numeric column values: - Less than - Less than or equal to - Greater than - Greater than or equal to The following filter options are available for date column values: - Date is - Date is not - Date is before - Date is after The following filter options are available for toggle switch Active: - Active - Not Active - You can click **Clear** to clear the configured filter and click **Apply** to set the filter condition. You can change which columns will appear on the list page in which order by clicking icon. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1707389230698.png) Figure: Show columns You can drag the column up and down as per the requirement to reorder the display of columns. Add or remove the columns to be displayed on the list page by clicking on the checkbox next to the columns. (Refer the below sample screenshot) ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1707454782238.png)Figure: Add columns - list page Click **Save** to save the new view of columns for the list page. Click **Cancel** to revert all the changes made and close the pop-up. Click **Clear All** to remove all the applied column view settings. ### Search The **Search** function enables you to search the configured matrices. You can click the search icon and type the required matrix. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1716540476057.png) Figure: Search Category Priority and Service Window Matrix ### Edit 1. The edit option enables you to edit configured matrix details based on the requirement. Click The Incident ID hyperlink and edit the matrix. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1716540550334.png)Figure: Edit Category, Priority, and Service Window Matrix 2. Edit the required details of the form and click **Save** and then click **Submit** after the Summary tab to save the modified changes. ### **Export** - Export the current page of the list page or all the pages from the list page by clicking ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1703666213611.png)icon. - Once you click![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1703666213611.png)icon, the following options are displayed. Click **Export Current Page** to export the data displayed in the current page. Click **Export All** to export data of all the configured records. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1703666282353.png)Figure: Export current or all page