---
title: "Manage Resolution SLA Violation Reason"
slug: "manage-incident-resolutionsla-violation-reason"
updated: 2024-12-13T17:23:10Z
published: 2024-12-13T17:23:10Z
canonical: "help.symphonysummitai.com/manage-incident-resolutionsla-violation-reason"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Resolution SLA Violation Reason

Resolution SLA Violation Reason list page allows you to manage configured Resolution SLA Violation Reason efficiently and view them quickly at a glance. This page consists of various functionalities that allow you to filter specific records which are displayed according to the content based on its fields.

A List page consists of various user-friendly interaction features as follows:

- [Modify List Fields](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#modify-list-fields)
- [Filter](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#filter)
- [Search](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#search)
- [Import](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#import)
- [Export](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#export)

Let us explore these various functionalities within the List page.

> [!NOTE]
> Note
> 
> The screenshots in this document vary but the functionality remains same.

## Modify List Fields

The Fields on the List page can be re-ordered and their visibility on the list page can be enabled or disabled according to the requirement.

To modify the list items, perform the following steps:

1. Navigate to List page.
2. Click![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/modify icon.png)icon on the List page.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/1(15).png) Figure: Resolution SLA Violation Reason List
3. A list of Columns is displayed that gets displayed based on the selection.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/2(21).png) Figure: List Columns The following table provides more information on the column controls.

| Column Control | Description |
| --- | --- |
| 1. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/search component.png) | Search control will allow to search the required Field within Show Columns pop-up. **Example**: To search all fields that start with Create, enter the same on Search filed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/search result.png) |
| 1. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/move component.png) | Re-order the columns on the List page by moving double vertical ellipsis icon within the Show Columns Pop-up window. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/2(22).png) |
| 1. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/select component.png) | Select the Column to able its visibility on the List page. |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Save.png) | Click **Save** for the modified column list to take effect on the List page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/3(13).png) |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/cancel(3).png) | Click **Cancel** to remove and exit Show Columns pop-up window. |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Clear All.png) | Click **Clear All** to erase the modified arrangement of the List items. |

## Filter

There are two types Filter option within a List page such as Simple and Advance, based on the requirement on data, either one can be selected to achieve the required Filtered result.

- [Simple Filter](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#simple-filter)
- [Advance Filter](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#advance-filter)

### Simple Filter

Every column on the list page has a dedicated Filter option which is beneficial to obtain the required filtered data. This is achieved using Simple Filters, based on the data type of the column the filter options are displayed for every column. Simple Filter is represented using a funnel icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Filter funnel.png)on the List page.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/4(11).png) Figure: Simple Filters on List

The following table represents the fields within the Simple Filter.

| Filter Condition Fields | Description |
| --- | --- |
| 1. Match Conditions | The top field within Simple Filters is about Matching condition. If the Data Type is of String, Numeric, Date Field, or Dropdown then the following options are displayed in the dropdown: - **Match All**: Selecting this will display all the Matched search criteria from the List page. - **Match Any**: Selecting this will display any of the Matched criteria from the List page. |
| 1. Conditional Operator | The second field will allow the user to build the condition in order to match the Filter criteria. The list depends on the data type of the column field. For more information, refer to [Data Types and Operators for Filters.](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#data-type-and-operators-for-filters) |
| 1. Text Area | Enter the required data value for which the Filter must imply. |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1716877861681.png) | Click **Apply** for filter to take effect on the List page. |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/clear button.png) | Click **Clear** to erase the Filtered resulted. |

> [!NOTE]
> Note
> 
> The user can apply multiple Simple Filters within a List page until the required filtered result is achieved.
> 
> **Multi-Simple Filters on a List Page**
> 
> > [!NOTE]
> > 1. Click funnel icon and select **Active** to filter only active configured items on the List page.
> > 
> > ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/1(16).png) Figure: Simple Filter - First Level
> > 2. Click funnel icon and enter the template name in the text field to list the required notification template.
> > 
> > ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/2(23).png) Figure: Simple Filter - Second Level
> > 3. Click **Apply** to view the filtered notification Template.
> > 
> > ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/3(14).png) Figure: Multiple Simple Filters

### Advance Filter

Along with the advanced features, the Advance Filters within the List page provides functionality from the Simple Filters as well. To learn more about the usage of Advance Filters on the List, refer to the following:

- [Simple Filter versus Advance Filter](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#simple-filter-versus-advance-filter)
- [Advanced Filter](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#advanced-filter)

#### **Simple Filter versus Advance Filter**

The following table provides insights into using Advance Filters over a Simple Filter. The additional features that it provides to achieve efficient Filtered result.

| Filter Feature | Simple | Advance |
| --- | --- | --- |
| Ability to Select field | Yes | Yes |
| Ability to Select operator based on field | Yes | Yes |
| Ability to Select value based on field & operator | Yes | Yes |
| Ability to Add multiple filters | Yes | Yes |
| Ability to Delete filters | Yes | Yes |
| Ability to define AND Relationship between filters | No | Yes |
| Ability to define OR Relationship between filters | No | Yes |
| Ability to Group filters | No | Yes |
| Ability to define AND / OR Relationship between groups | No | Yes |

#### **Advanced Filter**

In the Advance Filter apart from Simple Filter features, there is more flexibility and added efficiency in using Advance Filters. Lets dive into exploring the features of Advance Filter.

**Simple Filter as part of Advance Filters**

To apply Simple Filter as part of Advance Filter option, perform the following steps:

1. Select **Tenant** tab and click filters icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Filter funnel(1).png)on the List page.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/filter(7).png) Figure: Notification Designer Filters
2. Click **+ Add Filter** to add a new Filter.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/2(24).png) Figure: Add Filter
3. Select Field Column from the List page items.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/3(15).png)Figure: Filter List
4. Enter the required value for the selected Field Column.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add fil 2.png)Figure: Filter Set The following table describes the Filter fields:

| Filter Fields | Description |
| --- | --- |
| 1. List Item | This specify the Field column from the List page. |
| 1. Conditional Operator | Select Operator, based on the data type of the selected Field Column, the conditional operators are displayed. For more information, refer to [Data Type and Operators for Filters.](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#data-type-and-operators-for-filters) |
| 1. Input Area | Enter value based on the selected List item and Operator. |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/delete icon(5).png) | Delete the added Simple Filter set using the delete icon. |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Add Filter (2).png) | Click on **+ Add Filter** on top of Filters, this will allow to create multiple Simple Filters within. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add fil 3.png)Figure: Multiple Simple Filters |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Apply button on SF.png) | Click **Apply** to take the effect of Simple Filter. Upon performing this Action, the number of Filter criteria applied is displayed. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/criteria applied(1).png)Figure: Applied Simple Filter |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Cancel button on SF.png) | Click **Cancel** to exit the Simple Filter. Upon performing this action a confirmation message is displayed to act on the cancellation. Click **Yes** to exit or **No** return to the Filter. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/confirmation.png)Figure: Cancel Simple Filter Confirmation Message |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/clear all on SF.png) | Click **Clear All** to erase the added Filter Set. |

**Advance Filter**

The Advance Filter is available within the Filters, it provides detailed results that uses grouping and logical operators to produce required result.

To apply Advance Filter within Filter, perform the following steps:

1. Select **Tenant** tab and click funnel icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Filter funnel(1).png)on the List page.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/123.png) Figure: Filter on List
2. Filter popup is displayed.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1729257659010.png)Figure: Filter Pop-up
3. Click Advance Filter (+Filter icon)![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/adv filter icon.png) on the top right within Filter.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/adv filter.png)Figure: Advance Filter
4. Click **+Add Filter Set** to insert a Advance Filter.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Advance Filter through funnel.png)Figure: Advance Filter
5. Enter Field Operator and Value for the added Filter Set.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/adv filter with filter set(1).png)Figure: Advance Filter Filter Set The following table provides details about the Filter Set:

| Field | Description |
| --- | --- |
| Field | Select Field from the dropdown. These are the field items on the List page for which filter is applied. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/add fil set(1).png)Figure: Field List on Advance Filter |
| Operator | Select Operator for Filed value, based on the selected data type the Operators are displayed. For more information, refer to [Data Type and Operators for Filters.](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#data-type-and-operators-for-filters) |
| Value | Enter value or select value for the Field which fulfills the operator condition. |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Add icon(1).png) | Click Add icon to insert additional Filter Set. Upon performing this action multiple Filter Sets can be selected and grouped using logical operators. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/adv fil.png)Figure: Advance Filter The following table provides functionality of Group, Ungroup and Delete buttons: \| Action Buttons \| Description \| \| --- \| --- \| \| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Group.png) \| Click **Group** to group multiple Filter sets. This functionality supports grouping of nested Filters using operators. Logical operators which is used to Group Filters are **AND** and **OR**. They can be changed using the dropdown. Any combination between the filters can be flexibly applied. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/operators(1).png) \| \| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/delete grouping.png) \| Click **Delete** to remove the added Filter Set. \| \| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/ungroup.png) \| Click **Ungroup** to remove the operators between Filter Sets. \| |
| Action Buttons | Description |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Group.png) | Click **Group** to group multiple Filter sets. This functionality supports grouping of nested Filters using operators. Logical operators which is used to Group Filters are **AND** and **OR**. They can be changed using the dropdown. Any combination between the filters can be flexibly applied. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/operators(1).png) |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/delete grouping.png) | Click **Delete** to remove the added Filter Set. |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/ungroup.png) | Click **Ungroup** to remove the operators between Filter Sets. |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/delete icon(6).png) | Click Delete icon to remove the added Filter Set. |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Apply button on SF(1).png) | Click **Apply**, to see the Filter effect on the List page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/added view(1).png) |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Cancel button on SF(1).png) | Click **Cancel** to exit the Advance Filter. Upon performing this action a confirmation message is displayed to act on the cancellation. Click **Yes** to exit or **No** return to the Filter. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/cancel message.png) |
| ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/clear all filters button.png) | Click **Clear All Filters** to erase the filtered data. |

### Data Type and Operators for Filters

For both the Simple and Advance Filter the Data Types and Operators apply the same.

**Data Type and Operators for Filters**

| Data Type | Operator |
| --- | --- |
| String | If the Column Field is of String Type then the following conditional operators are displayed: - Starts With - Ends With - Contains - Not Contains - Equals - Not Equals |
| Date Field | If the column on the List page is of type Date Field, then the following operators are displayed: - Date Is - Date Is Not - Date is Before - Date is After |
| Numeric | When the column on the List page is of type Numeric, then the following operators are displayed: - Equals - Not Equals - Less than - Less than or Equal To - Greater than - Greater than or Equal To |
| Checkbox | If the column on the List page is of type Checkbox, then the following actions can be performed. - Select - Clear |

## Search

The Search feature allows you to look for configured records. Click![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/search.jpg) search icon on the List page, enter the name of the record you are searching for, and the application will show the results in the result section.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/f.png)Figure: Search

## Import

To Import, click on the import icon ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/import icon.png) on the list page. This action provides following options:

- [Upload File](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#upload-file)
- [View History](/summit-platform/docs/manage-incident-resolutionsla-violation-reason#view-history)

### Upload File

To Upload a File, perform the following steps:

1. Click **Upload File** option on the List page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/a(2).png) Figure: Upload File
2. Select **Tenant** from the dropdown and **Download Template as** Excel or CSV from the dropdown.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Import Records(1).png)

Figure: Import Records
3. Click **Download** to save the file to your local system.
4. Click **Next** to navigate to the next stepper or **Cancel** from the current screen.
5. In the Upload Data stepper upload the file in Excel or .csv file type. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/upload data.png) Figure: Upload Data
6. Click **Upload File**, this will insert the data to the List page. Click **Submit** and **Ok**. Confirmation is displayed with the next next step action. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/10(3).png)

> [!NOTE]
> Note
> 
> This is a useful feature when you bulk upload the configuration.

**Upload File Example**

From the General stepper, download the template and add the data to the columns.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/9(4).png)

Figure: Template

Submit the file and go to List page and refresh. The configuration from the list is reflected on the List page. ![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/12(3).png) Figure: Imported List Item

> [!NOTE]
> Note
> 
> **Active** and **Default** options will be disabled. You have to configure it manually.

### View History

View History will provide insights and status of the Upload File Action. To view the History, click **Import** on the List page and then **View History**.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/view history.png) Figure: View History

View History screen is displayed.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/vh(1).png) Figure: View History

For more information on screen details, refer to the following column description:

| Column | Description |
| --- | --- |
| SNo. | Indicate the serial number of the view history list page. |
| Uploaded File | Click on the File name Hyperlink to view the details of the uploaded items. |
| Uploaded By | Mention the user who uploaded the file. |
| Uploaded Date | Provide the details about the Date and Time of upload. |
| Status | Display the Status of the File Upload. |
| Result | Display the Status of the File Upload. - Blue: Represent Total Records Identified - Green: Represent Valid Records - Red: Invalid Records |

## Export

The Export button allows you to export the list page data into a downloadable file in the excel file format. It provides you with the flexibility to utilize data beyond the application's immediate interface and enabling various tasks such as backup, analysis, sharing, and compliance.

To export the details, click![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/Export.jpg)the export icon on the List page and navigate to the following options to download the List data as an Excel file.

- **Export Current Page** : Select **Export Current Page** to download the on screen displayed List data.
- **Export All** : Select **Export All** to download the entire List data.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/export(2).png) Figure: Export List