---
title: "Manage My Incident"
slug: "manage-my-incident-1"
updated: 2025-01-10T08:30:41Z
published: 2025-01-10T08:30:41Z
canonical: "help.symphonysummitai.com/manage-my-incident-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.symphonysummitai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage My Incident

The End User can view the list of Incidents logged on their behalf. The user can view, cancel, escalate, edit, and update the additional information section of incidents logged by another user associated with the customers and locations specified in the Access tab.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1736404374104.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A01%3A05Z&se=2026-10-31T17%3A01%3A05Z&sr=c&sp=r&sig=6xicmO9pvIu0YLozcpFMPa%2B%2BAXDzMbSZNFXVQNGr7l0%3D)

Figure: My Incidents list page

### Advanced Filter

The Advanced Filter functionality in the "My Incident" module allows Managed Service Provider (MSP) customers to streamline the management and tracking of incidents based on tenant-specific configurations. This feature provides granular control, enabling users to customize their incident views according to predefined conditions and requirements.

#### **Configure Advanced Filter**

To configure Advanced Filter, perform the following functions.

1. Navigate to Incident > My Incident.

2. Click the Filter icon as shown in the image below.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1736404637444.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A01%3A05Z&se=2026-10-31T17%3A01%3A05Z&sr=c&sp=r&sig=6xicmO9pvIu0YLozcpFMPa%2B%2BAXDzMbSZNFXVQNGr7l0%3D)

Figure: My Incident list page

3. The **Advance Filter** window is displayed as given in the image below.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1736404719025.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A01%3A05Z&se=2026-10-31T17%3A01%3A05Z&sr=c&sp=r&sig=6xicmO9pvIu0YLozcpFMPa%2B%2BAXDzMbSZNFXVQNGr7l0%3D) Figure: Advance Filter

NoteThe grouping of the **Field** & **Value** are based on the configured **Tenant**.

4. The column-level **Filters** are also configured based on **Tenant** configurations as shown in the image below.

![](https://cdn.document360.io/62351b42-cfbd-43ad-8ce1-82b8f455337f/Images/Documentation/image-1736406601152.png?sv=2026-02-06&spr=https&st=2026-10-31T16%3A01%3A05Z&se=2026-10-31T17%3A01%3A05Z&sr=c&sp=r&sig=6xicmO9pvIu0YLozcpFMPa%2B%2BAXDzMbSZNFXVQNGr7l0%3D)

Figure: My Incident - Column level Filter